>> So I think he did an okay job with that.
What do you think?
>> Yeah I think it was an okay job, he was kind of confident in his plan and how he
was going to manage that patient, so I think that was a decent manager level.
>> And what do you think he, what do you think he could have done better?
>> So I think the one thing for
me that was missing from that was the patient-centered aspect to
being a good manager.
So he says he's going to admit him but you know, he might ask, so
how is this going to effect, does he have a significant other at home?
Does he have children at home that he's got to attend to.
You know, that's kind of I think, if I was a patient, like I come in,
my hand's a little bit red, now all of a sudden I'm getting admitted.
>> Mm-hm.
>> I might want to have a little bit more empathy about that, or
have a little bit more of, what's my understanding of,
going to affect my life, am I going to go to work tomorrow?
>> Mm-hm. Mm-hm.
>> All that kind of stuff.
>> Yeah. >> He really did kind of say, you know,
this is cellulitis, he kind of explained a little bit and
then went dink, dink, dink, dink, dink, these are the steps, and
didn't really give the patient a chance to ask questions along the way.
So, at the end the patient may not have understood step one by time he got to
step five and so he wouldn't know really what to ask at that point.
>> Right and so I think we could give this learner a feedback on that and
then again remember for Ryan we want to try and get that next level.
>> Mm-hm. >> So we want to talk about
finessing the manager level because he did a decent job but, just needed to do a few
more things than talk about ,what he could have done to educate that patient and
those kind of actually go hand in hand a little bit with that patient-centric care.
So by probably being a little more patient-centric,
we probably could have also even brought him almost to an educator level.
>> Mm-hm. >> In this particular case,
that won't always work.
But here it might have.
>> Okay, that's really helpful.
Thank you. >> Mm-hm.
Sally Santen, M.D., Ph.D.Associate Professor - Emergency Medicine
