(music) Welcome to Building AI power Chatbots without programming. My name is Antonio Cangiano, and I'm a Software Developer and AI Evangelists at IBM. When we talk about AI, people start thinking about science fiction scenarios. They may excite you, or maybe scare you, but one thing is certain, we are many years away from so-called strong AI, in which a machine becomes as intelligent as a human being, well, some humans. What we're not far away is artificial intelligence that serves practical purposes, and can fundamentally change the way we experience every day life. In this course, we're going to focus on one of the most popular applications of AI available today namely, Chatbots, which are one example of conversational AI. Chatbots are exploding in popularity. So much so, the Gartner predicts that by next year, a quarter of all customer service operations will use Chatbots to assist their customers. This presents a great opportunity for individuals and companies who have the skills to build, say, Chatbots. That's my goal for this course, to teach you how to build customer service Chatbots. AI is getting smarter and more readily available. As such, I would be able to teach you how to create Chatbots without the need to write any single line of code. We'll start off by introducing Chatbots and discuss what they are, as well as why they are becoming so popular. Next in module two and three, we'll introduce intents and entities, which are two key components of any Chatbot. In module four, we'll tackle the dialog itself, including Chatbot design considerations, and best practices. In module five, we'll deploy the Chatbot to an actual website that will be generated for you. This means that anyone with a link to your site can try out your Chatbot. Finally, in module six and seven, we'll consider more advanced topics that can really help you polish the user experience, and create more advanced Chatbots. Note that this is a hands-on course. So when I say that we'll tackle such topics, I do really mean it. I'll give you the theoretical background required to understand what's going on, while you spend most of your time working on labs designed to help you experience the actual process of creating Chatbots. Each module has a series of graded quizzes that count towards your final score. Likewise, there's an exam at the end to assure that you fully grasp the concept presented within the course. I believe you will find the process of creating Chatbots with Watson to be intuitive and fun once you get the hang of it. I hope you enjoyed this course and it will help you break into a career in AI. (music)