Oct 28, 2018
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
May 03, 2019
I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.
por Nicholas J C•
Mar 13, 2019
I understand that if you're reading this, it's probably already too late, but if not, I'd strongly advise that you research better opportunities to learn this material.
First, the presentation is poor. This feels like it would be a state of the art course in 2007, but is very archaic now. The powerpoints are sloppy, there's no editorial oversight, the audio quality is very bad, and it is harder to focus than it needs to be. They need the instructor from the Corporate Finance course to come in here and teach this team how to make a powerpoint that's legible.
Second, which is a problem I've had with other Coursera Wharton products, is the disconnect between the lectures, the practice, and the assignments. Things are left out or left to your own intuition, and you're on your own. The discussion forums are a great idea, but are totally neutered by the Coursera Honor Code which forbids students from discussing the assignments in any real detail. The Mentors are largely useless due to this limitation. This course should take note from the Financial Accounting course, which was similar in difficulty but worked you through every step of every possible problem type, and met you with challenging but doable assignments.
Third, is basic quality control. There are typos, self-contradicting statements, etc., that have remained unfixed in this material over the course of years (lectures are six years old I've gleaned). I'm astounded that Wharton is willing to put its brand name on a packaged product of this quality. Ironically enough, you're often sitting through a lecture about process integrity and quality assurance-related topics.
In sum, my experience in this course was mainly fighting against the class itself, not the material. Trying to figure out what the question means, what it's asking, rather than doing the math or remembering whatever function or logical process. It's really disappointing to have spent all this time on this course and the Business Foundations certificate program, when the utility per hour is so very very low. A complete rework is in order, if for no other reason than to get the instructor a new mic and have some grad assistant put together a nice sharp powerpoint instead of forcing students to read chicken scratches (which don't remain on the slides, so you better take really fast notes!)
por Sophia T•
Nov 25, 2017
Out of all the business foundations courses, this was one of my favorites in terms of content and real-world application. I enjoyed learning about the main operations management concepts, but the tests and exams were extremely frustrating and difficult to pass. I spent an unimaginable time each week on HW and exams (way more than the estimated time) in order to pass. Not only were almost all questions open-ended, but problem questions came in sets, so if you got the first answer incorrect, you had a slim chance of passing on the first try. Additionally, since calculations involved a number of steps, it was painstaking to figure out where in the process you went wrong. Finally, some problem sets introduced new and different scenarios that were never discussed in the videos. Even after re-watching videos and reviewing practice problem multiple times, I could not understand how to adjust for the change. The only thing that helped was reading user questions on the discussion forum, which required a lot of time.
por Aishwarya P•
May 12, 2019
the materials were very informative and the thing that helped me the most were the practice problems which if genuinely solved will give very deep understanding help get through the exams.
por August M•
Aug 04, 2019
Interesting course. I feel that it could have been condensed a bit and more specifications were needed to answer some of the homework questions.
por Amy W•
May 27, 2019
Incredible introduction to Operations and integral concepts for business functions outside of Operations. Having absolutely no prior statistics or probability theory education/knowledge, this course established said concepts through direct and easily understood practice problems and examples. Professor Terwiesch presents coursework clearly, providing visual working examples as he goes through the problems. I must say that professor Terwiesch is the only instructor yet whose humorous commentary contributed tremendously to the course content.
For me, there is nothing more exciting than productivity and efficiency. This course taught introductory methods for quantifying efficiency, establishing opinions and observations, and using said observations to further make efficient the process. A genuinely exhilarating insight into business processes.
por David F B•
Oct 23, 2019
I take many online courses, including specializations and long courses. This is the course that I liked, it may have been developed many years ago but that teacher is admirable, his way of teaching is impressive, he is the best teacher I have had by this means, I would like to do more courses with that teacher. Even as the subject is part of my professional career, it would be an honor to one day be able to take a master's degree, even if it is blended (online course that has a face to face section), or in any case have the opportunity to take a postgraduate degree with such excellent teacher. He has an excellent mood and also makes what seems complicated very simple.
GRACIAS!! from Bogotá, Colombia!
por Boitumelo S•
Nov 27, 2016
This course has really opened my mind to things that I did not actually think would have an impact in the production industry. I have learned a lot more especially in the operations industry. I work in the Operations department of the Telecommunication in my country and I have learn some tricks of how to manage an operation. I have learned that when there is a defect in to the production, we need to find the root course instate of masking the defect and then rectifying the problem. I have also learned that we can also be able to calculate a resource that has a bottleneck and measures that can be taken to reduce the bottleneck.
por Jingxia P•
Jan 11, 2016
I had taken another operation analytics courses from Wharton Coursera, so I was thinking this one may be just another supplemental course. However, out of my expectation, ALL material thought here are very extensive and need a lot of effort to pay attention to.
I especially like the format that the professor provided, i.e the review and example explanation sessions, just like TA office hour in the real world.
I also admire the way the professor explain the material, very serious and thorough thinking! Maybe this is the way how German treat knowledge, very cool!!
Five starts definitely!!
por Sushrut D M•
Apr 05, 2016
This is 3rd year engineering student form IIT Bombay. Attending this 4 week course is one of the reason which is making me to consider "MBA in operations management" as a career option after the graduation. Also I can understand that every point the instructor is making may have application in day to day life ( unlike engineering where we solve lots of enthalpy equation ignoring many energy loses). Also examples of subway and McDonald made easier to imagine the process and understand the topic well This course also encouraged me to attend more courses on operation management.
por Benoît C•
Oct 27, 2016
A bit frustrating not to have the correct answers of the test when we fail, but it pushed me to redo them again and again until I figure out what the correct answer is. This is actually the best way of understanding and remembering the course content.
I really enjoyed doing this course as I discovered new knowledges and skills I had overheard before but never taken the time to learn.
Great course! I highly recommend.
por micah a•
Feb 15, 2018
I really enjoyed the content of this course. The various aspects of operational optimization were explained very clearly and in an engaging manner. My only reservation about this course was how difficult the quizzes and homework were at time––especially in comparison to the relatively more straightforward in-class examples. All that being said, I am very glad I was exposed to this content. Thank you very much!
por Hancheng L•
Jan 30, 2018
A very interesting and informative course, each chapter filled with real-life examples and experiments for easy understanding, even if you don't have any previous knowledge on economics/management. Prof. Terwiesch is really good, delivering the knowledge very concisely, with a health dose of humor about his "broken" English pronunciation (well not really). Overall a very solid course! Thank you!
por Akmal A K•
Feb 16, 2019
This is a very intensive real practise orientated course. Completing it is rather challenging but my first feeling after having just done it - it has been the most intensive and useful course I have taken on Coursera (Now I am a step away from completing my third Specialization on Coursera). Many thanks to Professor Terwiesch Highly recommend this course.
por Surojit D•
Jun 20, 2017
This is an Introduction to the world of Operations management. The best thing about this course is that it goes in depth of almost every topic it touches upon. This course emphasizes on quality material and lucid explanation. The class hours are really interesting and the assignment are equally challenging. I'm glad I got a chance to study from the best.
por Jean G•
Oct 15, 2017
This is a great course. I am the CEO/Owner of an aviation repair and overhaul company and I can put many of the concepts to use right away. We already use Kanban, but we don't have a way to measure the variability in our processes and to identify assignable causes. The course has given me great ideas. Thank you professor Terwiesch. Vielen Dank.
por Luiz F R•
Oct 13, 2017
Awesome Awesome guys! I am a big fan of Wharton University. I am in Rio de Janeiro, paradise beaches with my parents and this was the course I enjoyed and made me out of the see...
yeah... and definitely I will never ever in my life miss a bottleneck until the end of my existence kkkk
I look forward to wrapping the other courses... All the best!
por Chen Z•
Jun 09, 2019
Quite heavy in content packed in a 4 weeks course. Enjoyed solving the problems and learning how to improve operations effectiveness. The 7 sources of waste and 3 key problems in operations are very insightful operations knowledge that I would have had a hard time figuring out myself should I not have taken this course.
por Rustem T•
Oct 08, 2017
The course is really good, but it would be better to improve the presentations
Often more mathematically the task is formulated, than as real business case
I'm not a humanitarian) I'm a mathematician myself, by education "applied mathematics and physics" (MIPT)
In some tasks it is better to disclose all the assumptions.
por Abhishek A•
Apr 07, 2016
Really liked the review video where we can really test our knowledge over the subject matter.The quizzes on offer are very intuitive testing our knowledge to a great degree.I would also request you guys to offer further courses with the same faculty so that we can take gain in-depth knowledge in operations management .
por Unmesh D•
Jun 15, 2017
I liked the simple and straight forward teaching style of the professor. Also, I really liked the REVIEW videos for all modules. I think this should be applied to other courses as well as they give consolidated information of what we learned in the module, which is very effective for writing the quiz.
por DENIS F O•
Dec 07, 2015
This course is taught in a way that improves potential for problem solving in operation management. In this course, remedies for problems that appear to be complex on the surface is simplified in ways that I could understand regardless of the fact that I had no business management back ground.
por Sathish K•
Mar 29, 2017
The course content is delivered in a simple manner. The real life examples (customer care call) were amazingly apt to the topic and it deepened my understanding of the course. My interest in this course increased manifolds and I would like to take up a follow up higher level course in future.
por Emilio B G•
Feb 17, 2019
A lot of problem solving and the homework per week which is important to process and consolidate all this information, makes the course very practical. It could be more organized when showing the excel files and solving problems in Excel. Visually could be also improved (charts and slides).
por Hiranya K•
Jul 25, 2016
Very well made course. Instruction was very thorough, with lectures detailing solutions to practice problems. These lectures helped a lot for the homework assignments, which sometimes required higher level understanding/intuition than the basics of the main lectures. Highly recommend.
por Markus L•
Jan 31, 2019
Great examples, good case studies, lecturer knows what he is talking about and peppers the videos with good examples from many different areas (healthcare, manufacturing, etc), the quality of the Excel recordings could be better it is impossible to see any of the numbers or formulas