This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.
Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!
por Sachin S•
Course lectured with utmost finesse. Prof. Ron Berman can try to keep things more upbeat in my opinion.
lovely lecturers ...learned a lot, feeling more productive now.. hope same goes with other courses too
por Bharat D•
If the course was more practical oriented I would have enjoyed more.
Overall it was a great experience.
por Jingran Z•
It's way more theoretical than i expected. I feel like there's little that I can apply to future jobs.
por Guo F•
Very inspiring but it could be better if more original models could be shared for analyzing customers.
por Baba P N•
As a undergraduate economics student, it helped me develop a thinking in business which is invaluable.
por Shreya A•
After successfully completing the quizzes, it would be good to know which answers were wrong and why.
por Emerson J L•
Some parts have been challenging. But a willing and learning mind surely can overcome the challenges
por Oleg L•
Interesting. I would say there is clear lack of technical details but overall the cource is very good
por Yini ( D•
Totally was nice, but could be better if some concept could go more deep, instead of 5 seconds talks
por Mark P•
The material in the course is great, but it's too short. I'd prefer a longer, more in-depth course.
por Tasha C•
Very informative. Interesting topics, and strategies that can be used to up the level of the team.
por Philipp N•
It could be a little bit more advanced and have more practical examples and cases, like in week 5.
I found information interesting, but would have liked more exercises and application of knowledge.
por raj u•
One of my best experiences in learning through good teaching methods. The lectures are very good.
por Juan P A•
Was too basic, they might want to go deeper with the Analysis with some tool (R would be awesome)
por Monarch A•
explained a lot about basics of customer bhaviour.not recommended for expierienced professionals
por Bukunmi A•
I found this course insightful. I learnt about certain metrics that can be leveraged for growth.
por Asad N•
Very informative, i hoped there would be more case studies and hands on examples. But awesome :)
por Himanshu D•
Good for the beginners who want to acquaint themselves with analytics in customer service area.
por Raphaël M•
Great course. However I would have appreciated more hands on examples, perhaps too theoretical.
It was a great insight into customer analytics. Really liked fader, eric and ragu's teachings.
Really good information, but the test questions were not very well written, especially Part 2.
por Thomas N•
Great course for informing the correct mindset for analysis that solve real business problems.
por Bilha S•
The course was very informative. It could have benefitted from a little more technical tools.