Jan 31, 2019
Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!
Sep 11, 2016
I really enjoyed the class. Analytics are such an important part of today's understanding of the customer but have other uses even beyond that. Professor Fader has really great insight on the subect.
por Christine A•
Nov 10, 2018
The information was useful - some material was review and some was new to me. I found that several of the quiz questions were not answerable based on the content presented in the lectures, PPT slides and additional reading material. This was very frustrating. I listed to the lectures and took copious notes. I reviewed the PPT slides and transcripts of the lectures. I read the additional material and took notes on it. But I had to take the quizzes multiple times in order to pass because some of the questions were not directly or indirectly related to the material.
por Ekaterina T•
Mar 18, 2019
I did not find the structure of the course useful. Also even though there were a lot of examples (some of which were quite lengthy) I wish they went a bit deeper into the math behind the models.
Quizzes seemed to test your memory more than understanding of the material.
por Kevin B•
Dec 14, 2018
very high level and entry information. useful for overall entry into customer analytics but would like deeper dive into CLV and probabilistic predictive modelling.
por Jessica N M P•
Oct 09, 2018
Useful but it would have been nice to have worked through the math or worked through a relatable example
por Andrei N•
Sep 16, 2018
I've got the information I was interested in. Thanks. In general, the course is quite light. I would have liked to see more details, best practices, probably some practice.
por Guilherme B P•
Aug 16, 2018
Very interesting course but I missed more detailed information on the presentation slides and additional reading papers. It is very helpful to introduce initial concepts about customer analytics but it misses the opportunity to go dipper on...
por John L B•
Nov 21, 2016
Overall this was a fairly interesting course, but some weeks were much more engaging and challenging than others. I really enjoyed the challenge of week 3, but unfortunately it was followed by week 4 which was not engaging and lacked content.
por Eugene W•
Jun 26, 2017
1) Lack of hands on practice with the Buy Til You Die model.
2) The concepts in Weeks 2 to 5 are already well covered in technology blogs and news sites - I'd have liked to see more current material such as 'Overview of Different Types of Marketing Attribution (Heuristic, Algorithmic..), 'Cohort Analyses', 'How Digital Advertising / Programmatic Media works', 'Web Analytics' etc.
3) Hands-on exercises with R or Excel would be ideal.
por Bojan B•
Feb 06, 2016
Not bad, most of the times boring because there were no real examples and scenarios. The professors are knowledgeable and should deliver that to us even though we pay waaaaay less than Wharton students who are fortunate to have rich families...
por Boris L•
Oct 05, 2015
A large gap between the presented oversimplistic modeling approaches and the presented applications. I would expect more "meat" in between. The applications part was nice, the regression and predictive part a little too basic, and the prescriptive part not really worth the time.
por robert k•
Feb 08, 2016
Basic review for those with some familiarity on the topic.
por Rubén S F•
Nov 12, 2015
Although it is quite basic, it is a good starting point for someone new in Customer Analytics
por ABHINIT P•
Apr 19, 2018
I really enjoyed lectures by Prof. Iyengar and prof Bradlow. They were very helpful in understanding the basics and the applications. I also like Dr. Peter Fader's approach of teaching a concept though a story. I hope Dr. Berman can innovate and come up with more interesting ways to hold the audience and teach the concepts as currently sitting through his lectures is quite a task.
por Vinogradova A•
May 05, 2016
This was very interesting! But we don't have the answers for the questions that appear during the course. And one more time: The big problem of these courses is we don't have real feedback, we can't ask teacher anything.
Mar 04, 2018
Too much information that is not integrated nor systematic.
por Subramanian M S•
Oct 05, 2015
Fairly basic and theoretical. More applied customer analytics assignments would make the course worth one's while
por Terry-Ann L•
Feb 21, 2016
I found this course difficult...
por Bruno G•
Nov 20, 2015
Classes were interesting, although a bit light. I would also have liked to have more explanations on the quizzes to make sure the material was fully understood. And reading references would have added to the experience. It felt a bit like the class was kept basic in order to make the corresponding "specialization" package more attractive. Slightly disappointing.
por Dedrick S•
Jun 27, 2016
Definitely a lot of useful information. I had a little difficulty with some of the tests. I think I would have done better had there been some exercises to help bridge the concepts to application. Also, some points were tested, and it wasn't clear that those points were so necessary to know.
por Maria G•
Aug 10, 2016
El contenido del curso es interesante pero la participación es mínima
por Toby P•
Oct 19, 2015
Pros: Concentrated material covered clearly and efficiently. For the limited number of video material (~1/week), there is a lot of basic concepts explained well.
Cons: Few specific examples, which I think reinforce the abstract material presented. I think going though some numbers really drives a point home, and not having examples left me feeling a bit adrift.
Overall: Good information and food for though, but not a lot of actual analytics. Take if you don't have but want experience in this area.
por Arnab K G•
Nov 10, 2015
Quizzes are worded in a very round about manner, making passing them a test of the English language!
por Pallavi G•
Jan 28, 2017
Great learning experience, although it could be more practical from the very beginning.
por PRABHAT K•
Sep 25, 2016
Including a few calculations will help in understanding the core concepts
por Kumar A•
Jun 21, 2016
It's provides good exposure!