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Voltar para Análises do cliente

Comentários e feedback de alunos de Análises do cliente da instituição Universidade da Pensilvânia

4.6
estrelas
10,500 classificações
2,297 avaliações

Sobre o curso

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

Melhores avaliações

ND
30 de Jan de 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!

MA
4 de Ago de 2020

This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.

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1901 — 1925 de 2,245 Avaliações para o Análises do cliente

por Adishwar S

26 de Dez de 2018

Great Course! Applications part was amazing

por Kenneth E O

22 de Set de 2018

Detailed analytics and behave of customers

por Ryan S

19 de Set de 2018

Excellent introductory course. Well done.

por Anli Z

21 de Nov de 2016

Broad my horizon. Need more case studies.

por Tenzing G

20 de Jun de 2017

Great course to start for Analytics :)

por Anuj M

25 de Out de 2015

good theoretical and conceptual course

por Franklin I S

13 de Jul de 2016

It's useful for non-marketing student

por Bibek M

3 de Jun de 2020

Very insightful and valuable course.

por Bysani R

28 de Mai de 2020

week5 is better than all other weeks

por Khurshid K

2 de Mar de 2018

Sometimes the sound was hard to hear

por Sandra K

15 de Fev de 2018

THE LAST PRESENTER WAS VERY ENGAGING

por Hossein G

1 de Set de 2021

conceptual but not practical enough

por Agus D

23 de Mar de 2017

very interesting course, insightful

por Abhijit K

13 de Fev de 2017

great insight on customer analytics

por yanqing z

10 de Mar de 2016

entry level, good to know knowledge

por Svyatoslava

17 de Abr de 2020

Interesting and challenging course

por Rishav A

19 de Nov de 2019

very informative and knowledgeable

por Kevin Y

4 de Mar de 2019

Great Course, I loved the content.

por Gavin O

5 de Ago de 2016

Good starter course on the topic.

por liz a

11 de Nov de 2018

it was really good and thorough.

por Krishna P B

12 de Ago de 2018

Great introductory level course.

por Vaasanthika R

11 de Jul de 2020

the course was very insightful.

por Yinghao C

17 de Mar de 2020

Easy to understand, good course

por Munavar A

9 de Fev de 2017

Practically applicable concepts

por Karthikeyan M

23 de Out de 2015

Lot of Assignments can be added