This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.
Este curso faz parte do Certificado Profissional Suporte técnico da IBM
oferecido por


Informações sobre o curso
You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.
Sua empresa se beneficiaria do treinamento dos funcionários em habilidades sob demanda?
Experimente o Coursera for BusinessO que você vai aprender
Articulate processes and information related to IT fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Habilidades que você terá
- Networking Setup
- Software Configuration
- Technical Support
- Troubleshooting
- Helpdesk Ticketing Systems
You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.
Sua empresa se beneficiaria do treinamento dos funcionários em habilidades sob demanda?
Experimente o Coursera for Businessoferecido por
Programa - O que você aprenderá com este curso
Hardware and Operating Systems
Software, Programming and Databases
Networking and Storage
Cybersecurity
Avaliações
- 5 stars91,89%
- 4 stars5,40%
- 3 stars2,70%
Principais avaliações do TECHNICAL SUPPORT CASE STUDIES AND CAPSTONE
This major has helped me develop my professional skills as an IT support specialist. Thank you Coursera, thank you IBM
Much informative, enlightening and just great content!
I enjoyed this project/capstone. My technical and comprehension skills have improved tremendously. I am more confident to showcase what I now know.
For me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.
Sobre Certificado Profissional Suporte técnico da IBM

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