oferecido por

Tech Support Career Guide and Interview Preparation

IBM Skills Network

Informações sobre o curso

2.588 visualizações recentes

This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwork for interviewing. You will also get inside tips and steps you can use to perform professionally and effectively at interviews. Let seasoned professionals share their experiences to help you get ahead of the competition. 
A note: This course often discusses technical support specialists specifically, but the majority of the content will apply to technical support specialists overall, and the terms “technical support engineer,” “help desk specialist,” “IT specialist,” and “technical support specialist” will be used interchangeably.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Aprox. 8 horas para completar

Inglês

Sua empresa se beneficiaria do treinamento dos funcionários em habilidades sob demanda?

Experimente o Coursera for Business

O que você vai aprender

Summarize the basic functions and tasks of the technical support specialist role.
Describe some career paths for technical support and the job prospects for the field.
Review technical support fundamentals and refresh essential skills.
Discover what to expect from a technical interview so you can come prepared.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Aprox. 8 horas para completar

Inglês

Sua empresa se beneficiaria do treinamento dos funcionários em habilidades sob demanda?

Experimente o Coursera for Business

Instrutores

Skills Network

60.211 aprendizes

18 Cursos

oferecido por

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Veja como os funcionários das principais empresas estão se especializando em habilidades sob demanda

Saiba mais sobre o Coursera para Empresas

Programa - O que você aprenderá com este curso

Semana

Semana 1

4 horas para concluir

Building a Foundation

Your job search will be much more effective if you do some primary work before you begin. In Building a Foundation, you’ll learn how to clearly understand the jobs you will be looking for. You’ll learn how to write a basic resume and collect your previous work examples into a portfolio. You’ll also create some other materials that will be useful, such as a cover letter and an elevator pitch.

4 horas para concluir

5 vídeos (Total 35 mín.), 1 leitura, 2 testes

Semana

Semana 2

3 horas para concluir

Applying and Preparing to Interview

Job Seeking and Interview Preparation helps you understand how to put yourself forth as a memorable candidate. You’ll get guidance on researching prospective companies and assessing job leads to sift out the ones you want to focus on. You’ll learn about rehearsing for interviews and why it can make a big difference in your performance. And you’ll learn ways to network and let people you meet help you find your ideal role.

3 horas para concluir

7 vídeos (Total 47 mín.)

Semana

Semana 3

2 horas para concluir

Interviewing

After you’ve attracted a company’s attention, it’s important to know how to follow through. The Interviewing module will guide you through the interview process from beginning to end. You’ll learn about common types of interviews and what to expect from them, including code challenges. You’ll also learn some crucial tips for making a great impression in a final interview and how to follow up so that you stand out from the crowd.

2 horas para concluir

3 vídeos (Total 14 mín.), 4 leituras, 2 testes

Perguntas Frequentes – FAQ

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

Mais dúvidas? Visite o Central de Ajuda ao estudante.

Desenvolva as habilidades dos funcionários e impulsione os resultados

Conheça o Coursera para Empresas

Tech Support Career Guide and Interview Preparation

Tech Support Career Guide and Interview Preparation

Informações sobre o curso

O que você vai aprender