This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
Este curso faz parte do Certificado Profissional Supervisor certificado ICPM
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Certificado Profissional Supervisor certificado ICPMInstituto de gerentes profissionais certificadosInformações sobre o curso
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Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Curso 1 de 3 no
Nível iniciante
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Aprox. 10 horas para completar
Inglês
Legendas: Francês, Portuguese (European), Russo, Inglês, Espanhol
O que você vai aprender
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
Habilidades que você terá
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Curso 1 de 3 no
Nível iniciante
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Aprox. 10 horas para completar
Inglês
Legendas: Francês, Portuguese (European), Russo, Inglês, Espanhol
oferecido por
Programa - O que você aprenderá com este curso
2 horas para concluir
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 horas para concluir
7 vídeos (Total 35 mín.), 2 leituras, 2 testes
2 horas para concluir
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 horas para concluir
8 vídeos (Total 39 mín.)
2 horas para concluir
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 horas para concluir
8 vídeos (Total 43 mín.)
2 horas para concluir
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 horas para concluir
5 vídeos (Total 31 mín.), 1 leitura, 2 testes
Avaliações
Principais avaliações do MODERN SUPERVISOR SKILLS
por LJ10 de Fev de 2021
As a current cleaning supervisor, this course has taught me many important things regarding my position. I am really thankful for all what I have learned. I will continue with the next course.
por GG19 de Jan de 2021
Great course to offer on coursera with flexible terms of study and adequate materials to equip students to pass their assignments, earn a certificate and build on their career.
por EM25 de Out de 2021
Course is very straightforward. Learning through the course helps you grasps the basic knowledge and builds that foundation to the next level.
por RM29 de Nov de 2020
This course is very informative and very well put together, I highly recommend it and will be advising all my friends to take this course.
Sobre Certificado Profissional Supervisor certificado ICPM
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
O que recebo ao me inscrever para este certificado?
Do I need management or supervisory experience to take this course?
Do I need any special software?
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