In this course, you will learn about what the world’s number one Customer Relationship Manager (CRM) system has to offer. You will begin this course by understanding the components that Salesforce leverages to make it an optimal system. You will learn about the basics in Lightning for Sales, Community Cloud and Marketing, and understanding how to secure your Salesforce Organization and Manage Permissions. These tools will serve as building blocks to implementing Salesforce into any organization. The course includes in-depth readings and practical application activities within Salesforce's Trailhead education platform, peer discussion opportunities, demonstration videos, and peer review assignments.
Este curso faz parte do Programa de cursos integrados Salesforce Fundamentals
7.367 já se inscreveram
oferecido por
Programa de cursos integrados Salesforce FundamentalsUniversidade da Califórnia, IrvineInformações sobre o curso
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Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Curso 1 de 4 no
Nível iniciante
This specialization is designed for beginners with no background knowledge.
Aprox. 16 horas para completar
Inglês
Legendas: Inglês
O que você vai aprender
Access, navigate around, and transition between Lightning and Classic Salesforce interfaces.
Customize Salesforce functionality to meet specific team needs.
Create customer, partner, and employee communities.
Habilidades que você terá
- Data Management
- Cloud Integration
- Data Security
- Automation
- Cloud Computing
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Curso 1 de 4 no
Nível iniciante
This specialization is designed for beginners with no background knowledge.
Aprox. 16 horas para completar
Inglês
Legendas: Inglês
oferecido por
Universidade da Califórnia, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programa - O que você aprenderá com este curso
5 horas para concluir
Module 1
Welcome to Salesforce Fundamentals! Each module you will be working through a few modules in the Salesforce Fundamentals for Business Administration Trailmix plus a few additional pertinent modules from other trailmixes.
5 horas para concluir
1 vídeo (Total 5 mín.), 1 leitura, 1 teste
5 horas para concluir
Module 2
In the age of mobile phones, it is important for an organization to make things simpler for the customer. In this module you will learn how you can use the Salesforce mobile app to track your leads, view reports, and keep your workforce engaged when they are not in the office. You will Salesforce Service Cloud can help you engage with your customer base and keep you at top of mind.
5 horas para concluir
1 vídeo (Total 9 mín.), 1 leitura, 1 teste
6 horas para concluir
Module 3
This module we will be focusing on security and managing permissions on different levels of the organization, and maintaining the safety of data. In addition, we will cover the chatter functions and how they benefit sales. In our virtual session, we will continue with an overview of reports to build your understanding of the Salesforce Superbadge project.
6 horas para concluir
1 vídeo (Total 4 mín.), 1 leitura, 1 teste
Avaliações
Principais avaliações do SALESFORCE BASICS
por AS16 de Nov de 2021
Great ways for student to get help in ECOMONIC BUSSINESS field . I personally as a student recommended other student to learn new things from the Coursera.
por RA29 de Mar de 2021
this is really good & it helps those who want to learn salesforce quick & fast, we learn all the fundamental (basic) things in salesforce basics level
por Y8 de Jun de 2021
Course is very useful and knowledgeable, but require more guidance for how to complete the modules and batches need more videos.
por MU2 de Jan de 2021
Very Good for Beginners to understand the basic knowledge of Salesforce.
Sobre Programa de cursos integrados Salesforce Fundamentals
The Salesforce Fundamentals specialization guides learners through the Salesforce Fundamentals for Business Administration Trailmix and presents what is possible with the Salesforce platform and how it can support your business. This specialization covers the essentials of Salesforce from building a user interface and creating reports and dashboards, to advanced process automation. Upon completion of all the assigned modules and projects, learners will have the skills needed to begin to implement Salesforce in a business.
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