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Comentários e feedback de alunos de Sales and CRM Overview da instituição Salesforce

372 classificações

Sobre o curso

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Melhores avaliações


31 de mai de 2021

I really liked this course , especially the program and the partnership with Trailblaze , i wish other specializations were like this one


9 de fev de 2022

I enjoyed the experiential learnign that took place in Week 4. It solidified the ideas and material from the other weeks.

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51 — 75 de 97 Avaliações para o Sales and CRM Overview

por devina p

25 de abr de 2022

A great understanding of CRM.

por samarth c

17 de jan de 2022

awesome Learning Experience

por Nelgim

4 de jul de 2022

It was quite informative.


22 de mai de 2022

Submission of assignments

por Thomas F J E

20 de set de 2021

Excellent, intituive

por Michelle W

4 de nov de 2021

Excellent training.

por Robert B

23 de mar de 2022

Great first course

por Adam D R

26 de set de 2021

v​ery informative

por Ayooluwa E S

25 de mar de 2022

Self explanatory


24 de mai de 2021

very informative

por Anirban g

23 de ago de 2021

great course..

por Alalaye H M

25 de mai de 2022

Amazing !

por Olufemi F

20 de mai de 2022


por Rafaela B

13 de set de 2021


por Muhammed E G

8 de jun de 2022


por M v s s

3 de set de 2021


por Benerd S

14 de mai de 2022


por Brandon R

5 de mar de 2022

This was a very useful and informative course for anyone interested in learning the basics of CRM principles. The reading materials are interesting and well-presented. The course has very informative slides that you can download or copy for your own personal notes. I have taken many courses on Coursera and often find that note-taking is a difficult task. This course spent time preparing the learning materials and they are worthy of keeping for future reference. Once the course introduces the Trailhead learning platform, the course changes quite a bit, as you are now completing SalesForce learning modules and veriying your badges into the Coursera course. The Trailhead platform is robust, so I expect the additional classes in this specialization to become increasingly more difficult.

por Ben A

6 de jul de 2022

Overall, solid course as an entry point into what a CRM is - I was able to churn through quickly and found the introduction to the Trailhead to be quite helpful. I hope that future courses in this series will surface Trailhead activities as foundational learning opportunities.

por James M

16 de ago de 2021

Good overview, good insight into Salesforce, Salesforce cloud and CRMs in general. Program was slow to respond to input at times.

por Ravi D

20 de jan de 2022

it was good, learned a lotsof things as a beginner. Trailhead should make more interactive videos with salesforce.

por Francis S

20 de fev de 2022

A little less reading a little more demo and videos would've made this module perfect.

por Santhosh T

15 de set de 2021

Can improve on giving some additional tasks to get a hands-on experience with the tool

por V B

1 de dez de 2021

Good introduction to all things CRM with emphasis on Salesforce and how it works.

por Pravin U

10 de dez de 2021

Course content was very helpful to understand CRM and salesforce.