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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
960 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

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26 - 50 of 224 Reviews for Sales and CRM Overview

By Tien P

Dec 20, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

By Mensah O

Dec 11, 2023

This course was really good in helping me get the foundation of sales and salesforce , but a problem i had in this course was linking my trailhead badge to earn points for completing certain tasks

By Oluwanikemi O

Oct 17, 2023

the course is very detailed and explanatory. it also covers different area of salesforce and CRM. It also explains other career parts that can work with knowledge of salesforce

By Anthony D W J

Oct 9, 2023

Overall I loved the course. My main issue was that I never got to verified my Trailhead badges even thought I triple checked my id and thoroughly completed all badges required.

By Emmanuel A

Mar 7, 2023

This course provokes thoughts and critical thinking in Customer Relationship Management using Salesforce - sales and service cloud (Software as a Service).

By Dr. G S

Dec 11, 2021

It was a great introduction. The reading was very good and assisted in the learning experience. The trailhead start was inspiring to do more.

By Andres C

Sep 25, 2023

brinda buen contenido teorico, los recursos a links externos estan muy buenos y son ejemplos claros de uso de crm en empresas

By Dalton E

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

By Megan M

Feb 10, 2022

I enjoyed the experiential learnign that took place in Week 4. It solidified the ideas and material from the other weeks.

By Brian M

Dec 16, 2021

Great course, starts with basics of sales and finishes with intro to Salesforce and CRM, can't wait to dive deeper!

By Richard J T

Jun 14, 2021

This course enabled me to know more about the CRM and to discover that it can also be useful in financial service.

By Angel J

Mar 15, 2024

Extremely motivational coaching support, made me want to learn all the way toward the lead management salesforce!

By johdie M

Sep 16, 2023

Exceptional!!! gave me so much insight and knowledge about Salesforce as a CRMs and Sales Cloud !! I loved it!

By Ferdinand E I

Jan 19, 2022

This is very good course for anyone who wishes to go into sales. The materials in this course are top notch.

By Roaa F

Mar 1, 2023

really enjoyed the way information was presented. Clear instructions, supported guided training. T hank you

By Avula B

Jul 5, 2022

Great to learn under Antony Jones our pathstream instructor.It was good experience with Salesforce and CRM

By Holly R

Jun 29, 2022

This course was much more detailed then i thought, I learned so much, and look forward to the next phase.

By Phumza M N

Sep 4, 2023

Not daunting, but quite practical. I like that you acquire skills businesses recognise for recruitment

By Anabelle G

Jun 24, 2022

Very well explained, guided and crystal clear to start and get excited with the Salesforce knowledge

By Thiago G

Jul 7, 2022

Amazing content with pactice and questions who have sense. I loved! Passionated by SalesForce! ☁💙

By Akhmal M

Nov 26, 2023

It's very insightful and interesting for beginners who want to start learning about sales and CRM

By Marco E J F

Oct 1, 2021

Very good and clear introduction to Salesforce. Up to date materials. Well designed and engaging.

By Rodrigo C G

Mar 1, 2022

I think this Course its mandatory if You dont know nothing about Salesforce. Its really helpful.

By Triptohome .

Nov 30, 2021

The teaching methodology is very nice and lets you understand the core concept very easily.

By Mauricio J F S

Aug 7, 2022

Thanky you very much, a litle problem to undesrtad the Week 4, I dont´ know Why not check