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Voltar para Reports, Dashboards, and Customer Success in Salesforce

Comentários e feedback de alunos de Reports, Dashboards, and Customer Success in Salesforce da instituição Salesforce

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Sobre o curso

The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce administrator. This fourth course goes into more depth on how a sales operations specialist would use Salesforce Service Cloud to support a variety of different customer service needs. You will learn the basics of effective customer support, and you will leverage a variety of new tools available in the Salesforce Service Cloud to effectively manage customer relationships. This course also goes into more depth on how a sales ops specialist would use Salesforce Reports and Dashboards to support a variety of needs from a sales team manager to track, improve, and forecast the overall performance of a sales team. You will learn how to use filters to produce custom reports in Salesforce, and then discover how to visualize that data effectively through the use of charts and dashboards.  For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

Melhores avaliações

MO

21 de set de 2022

very informative and loaded with great materials. You learn alot and get a good understanding of tools within salesforce.

NN

27 de ago de 2021

Excellent! It was like a real world to me. I will keep engaging on my own on reports and dashboards practices

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1 — 21 de 21 Avaliações para o Reports, Dashboards, and Customer Success in Salesforce

por Will T

24 de jun de 2021

por Nwaulu B N

28 de ago de 2021

por Daniel P

23 de jul de 2021

por Noel T

5 de out de 2021

por Philip L

26 de jan de 2022

por Megan O

22 de set de 2022

por Joshua O

5 de jun de 2022

por Luis F C D

3 de fev de 2022

por Johnpaul C O

22 de out de 2022

por Gokul P

22 de set de 2021

por Prajakta R K

7 de out de 2022

por Dharmesh U

23 de set de 2021

por Sam R

28 de jan de 2022

por Yasmin B

24 de ago de 2022

por Ayooluwa E S

29 de jul de 2022

por Anshul H

11 de out de 2021

por Brandon R

6 de mai de 2022

por Frank B

18 de nov de 2021

por Dharmesh T R

2 de dez de 2021

por GIancarlo C

19 de mai de 2022

por Nikki A

22 de fev de 2022