To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.
Este curso faz parte do Programa de cursos integrados Leadership Development for Engineers
Relationship Management
oferecido por
Os alunos que estão fazendo este Course são
- Customer Care Reps
- Technical Solutions Engineers
- HR Specialists
- Entrepreneurs
- Account Managers
Programa - O que você aprenderá com este curso
Semana
11 horas para concluir
Welcome
1 vídeos (Total 2 mín.), 6 leituras
1 videos
6 leituras
Course Icon Legend3min
Syllabus10min
Writing Assignment Choices15min
Discussion Forum Guidelines10min
Required Materials10min
Pre-Course Survey10min
4 horas para concluir
Communication
Learn to give and receive feedback, actively listen, provide supportive communication and how to coach and counsel your team members.
11 vídeos (Total 33 mín.), 3 leituras, 4 testes
11 videos
Coaching vs Counseling5min
Providing Feedback2min
Consequences of Unskilled Communication3min
Strategies for Supportive Communication2min
Active Listening4min
Receiving Feedback2min
Communication Style1min
Tool box: Feedback Checklist3min
Dave's Journaling Topic - The Hammer2min
Summary1min
3 leituras
Required Reading1h
Journaling Introduction10min
Journaling Topic30min
4 exercícios práticos
Coaching, Counseling & Feedback10min
Listening Skills10min
Journaling Reflective Quiz8min
Module 1 Quiz30min
Semana
23 horas para concluir
Building Power and Influence
9 vídeos (Total 31 mín.), 2 leituras, 4 testes
9 videos
What Is It and Why Do We Want It?2min
Sources of Power5min
Influence Strategies5min
Neutralizing Influence Strategies8min
Self Assessment Discussion57s
Tool box - The Power of Saying Thank You2min
Dave's Journaling Topic - Upward Selling Story2min
Summary2min
2 leituras
Required Reading1h
Journaling Topic20min
4 exercícios práticos
Sources of Power and Influence10min
Influence Strategies10min
Journaling Reflective Quiz4min
Module 2 Quiz30min
Semana
33 horas para concluir
Managing Conflict
9 vídeos (Total 33 mín.), 2 leituras, 4 testes
9 videos
Sources and Effects of Conflict3min
Conflict Management Styles7min
Collaborative Problem Solving6min
Collaborative Problem Solving, Summarized3min
Tool box - Ladder of Inference5min
Self-Assessments1min
Dave's Journaling Topic - Ineffective Problem Solving Example2min
Summary1min
2 leituras
Required Reading30min
Journaling Topic20min
4 exercícios práticos
Conflict Management Styles10min
Collaborative Problem Solving10min
Journaling Reflective Quiz2min
Module 3 Quiz30min
5 horas para concluir
Managing Conflict: Lesson Choices
Choice 1: Engineer Interview | Choice 2: Movie Review
2 testes
Semana
43 horas para concluir
Conducting Effective Meetings
9 vídeos (Total 24 mín.), 3 leituras, 4 testes
9 videos
Types of Meetings2min
Purposes of Meetings2min
Pre-Meeting Planning3min
Conducting the Meeting4min
Post Meeting Actions1min
Tool box: Getting out of the Ditch3min
Dave's Journaling Topic - Ineffective Meeting Example2min
Summary1min
3 leituras
Required Reading30min
Journaling Topic30min
End-Course Survey10min
4 exercícios práticos
Types and Purposes of Meetings6min
Meeting Preparation and Conduct6min
Journaling Reflective Quiz2min
Module 4 Quiz30min
Principais avaliações do Relationship Management
Dr. David Van Kleeck is a great instructor! He is straight to the point but in a fun, engaging manner. He packs a ton of information and good examples of ideas about leadership.
Very good course. I recommend it to all the Engineers with all levels of experience.
Instrutores
David Van Kleeck
Professor in the Practice of Engineering LeadershipRice Center for Engineering Leadership
Sobre Universidade Rice
Rice University is consistently ranked among the top 20 universities in the U.S. and the top 100 in the world. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy.
Sobre Programa de cursos integrados Leadership Development for Engineers
Engineers wanting to advance their careers must be able to lead teams effectively.
This Specialization is designed for professional engineers who are interested in advancing into leadership and management roles. You’ll develop awareness of your own strengths and weaknesses as a leader, and you’ll learn to leverage your strengths and control for your weaknesses when you’re placed in charge of a team or project. You’ll also learn to manage relationships with your team members and colleagues through proven coaching, mentoring, and conflict resolution techniques, and you’ll master goal-setting and planning methods designed to set you and your team up for success. Finally, you’ll learn how to set up a creative environment for your team, and how to motivate each team member to reach his or her potential.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
Qual é a política de reembolso?
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