About this course: This course provides insight into the key professional skills needed by managers at all levels of an organisation. You’ll learn key skills such as how to make a positive first impression; how to become a role model at work; effective time and resource management; and networking. This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit www.londoninternational.ac.uk/mba This course is endorsed by CMI
Created by: University of London
Taught by: David James, Founder and Director, DJ Learning Ltd
University of London
| Basic Info | Course 1 of 6 in the International Business Essentials Specialization |
| Commitment | 4 weeks of study, 5 hours per week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Creating A Positive First Impression
In week one we will look at workplace relationships and communication, including making a positive
first impression, collaborative stakeholder relationships, verbal and non-verbal communication, and how technology can impact on these areas.
16 videos, 18 readings
- Video: Introduction to the Course and Week 1
- Video: Creating A Positive First Impression
- Video: Interview with Claire Taylor | Making A Positive First Impression
- Reading: Ted Talk | Your Body Language Shapes Who You Are
- Reading: A Second Chance to Make the Right Impression
- Discussion Prompt: Making A Positive First Impression
- Video: Cialdini's Six Principles of Influence
- Video: Key Concept and Case Study: Interview with Oliver James | How to Build Effective Relationships
- Video: Interview with Michael Davis | Building Effective Relationships
- Video: Interview with Claire Taylor | Collaborative Relationships
- Video: Gary Yukl | Building Expert Power
- Reading: Mendelow's Stakeholder Matrix
- Video: Mendelow's Stakeholder Matrix
- Reading: CMI Checklist | Stakeholder Analysis and Management
- Reading: CMI Checklist | Developing Trust
- Reading: Five Questions to Identify Key Stakeholders
- Reading: Tips to Build and Manage Your Stakeholder Relationships
- Reading: Building Expert Power
- Video: Verbal and non-verbal communication
- Reading: Albert Mehrabian
- Reading: Understanding Non-Verbal Communication
- Video: Choosing an appropriate communication channel
- Reading: The 7 Cs of Communication
- Video: Key Concept: The 7Cs of Communication
- Video: Case Study: Interview with Oliver James | Applications of the 7Cs of Communication
- Discussion Prompt: Comparing Experiences of Communication
- Reading: Communicating Across Cultures
- Video: Communication across cultures |Interview with Andrew Harding
- Reading: Communicating in the Virtual Workplace
- Reading: Geert Hofstede
- Video: Global Communication | Paul Taylor
- Video: Week 1 Summary
- Reading: Further Reading: First Impressions
- Reading: Further Reading: Communication
- Reading: Further Reading: Relationship Building
- Reading: Further Reading: Making A Positive First Impression
Graded: Week 1 Quiz
WEEK 2
Becoming A Role Model In The Workplace
This week will introduce you to the concept of role models in the workplace, from what is involved in being a role model, to aligning professional behaviours and workplace culture. You will also be introduced to example of best practice role models at all levels of an organisation, and have the opportunity to reflect on your own professional behaviours and potential.
6 videos, 7 readings
- Video: Week 2 Introduction
- Video: Interview with Oliver James | Becoming A Role Model In The Workplace
- Reading: The Seven Traits of a Role Model
- Video: Managerial Role Models | Interview with Andrew Harding
- Video: Managerial Role Models | Interview with Paul Taylor
- Discussion Prompt: Attributes of a Role Model
- Reading: How Women (and Men) Can Find Role Models When None Are Obvious
- Reading: Professional Development Is Key To Advancing Your Career
- Reading: Managing Your Career Like A Business
- Video: Aligning behaviour with organisational expectations
- Reading: Ken Blanchard | Create A High-Performance, Values-Aligned Culture
- Reading: Stonewall | Role Models
- Reading: Women Rising | The Unseen Barriers
- Video: Week 2 Summary
Graded: Change for Change's Sake?
WEEK 3
Effective Time and Resource Management
In this week we will be looking at a range of time management techniques, and how they can be applied. This week will also share ideas about how to prioritize and delegate tasks, including delegating upwards.
13 videos, 10 readings
- Video: Week 3 Introduction
- Video: Interview with Mary Stiasny | Efficiency
- Video: Interview with Jan Cameron | Prioritisation
- Reading: Remote Working | A Mixed Blessing?
- Reading: How To Defeat Procrastination
- Reading: Urgent vs Important
- Reading: Murphy's Ten Laws of Time Management
- Reading: Managing Your Time Effectively
- Reading: MoSCoW Prioritisation
- Video: Boddy and Buchanan
- Reading: Building collaborative relationships in four directions
- Video: Case Study: Interview with Stephen Hobbs | Key Stakeholders
- Video: Interview with Mary Stiasny | Stakeholders
- Video: Interview with Claire Taylor | Stakeholders
- Video: Interview with Graham Chase | Stakeholders
- Video: Case Study: Interview with Michael Davis | Stakeholder Management
- Video: Stakeholder Management | Interview with Paul Taylor
- Video: Interview with Mary Stiasny | Delegation
- Video: Interview with Graham Chase | Delegation
- Reading: Successful Delegation
- Reading: Empowerment
- Discussion Prompt: Experiences of Delegation
- Reading: Further Reading: Week 3
- Video: Week 3 Summary
Graded: Week 3 Quiz
WEEK 4
Networking
Week four will explore networking where you will have the opportunity to reflect on your
personal brand, and how social networks can help in professional networking.
13 videos, 10 readings
- Video: Week 4 Introduction
- Video: Key Concept: Networking
- Video: Case Study: Interview with Valentina Lorenzon | Key Skills in Networking
- Video: Interview with Claire Taylor | Networking | Part 1
- Video: Interview with Claire Taylor | Networking | Part 2
- Video: Interview with Mary Stiasny | Networking
- Video: Networking | Interview with Andrew Harding
- Reading: Networking Planning and Preparations
- Reading: Networking Questions
- Reading: CMI Checklist | Networking
- Reading: 3 Ways to Give More and Be More Proactive At A Networking Event
- Reading: 6 Ways to Convince Your Boss That Business Travel Is Important
- Reading: Susan Cain | Networking for Introverts
- Reading: Learn To Love Networking
- Reading: Further Reading: Networking
- Video: Networking and social media
- Reading: How To Use Social Networking
- Reading: Personal Learning Networks | It's Who You Know
- Video: Key Concept: An Understanding of your Personal Brand
- Video: Case Study: An Understanding of your Personal Brand
- Video: Interview with Claire Taylor | Personal Brand
- Discussion Prompt: Personal Brand
- Video: Case Study: Interview with Valentina Lorenzon | Personal Brand
- Video: Summary of Week 4 and the Course
Graded: The Importance of Delegation
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Creators
University of London
The University of London is a federal University which includes 17 world leading Colleges. Our International Programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, search for 'London International'.
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
This course helped to improve my englisch. Furthermore the topic was very interesting.
The experience of starting this course was inspiring and very intriguing. It was explained in a very basic way that would make even a novice like me understand
so good, I have learned a lot
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This course helped me to act more like a leader and I immediately saw results, as my manager entrusted me with more responsibility.