4.4.3: The Four Rs of Apologizing: Remorse and Responsibility

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From the course by University of Illinois at Urbana-Champaign
Shaping Your Professional Brand
14 ratings
University of Illinois at Urbana-Champaign

Shaping Your Professional Brand

14 ratings
From the lesson
Week 4: When Things Go Wrong
Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally.

Meet the Instructors

  • C. K. Gunsalus
    C. K. Gunsalus
    Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory