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Voltar para Mineração de processos: ciência de dados na prática

Comentários e feedback de alunos de Mineração de processos: ciência de dados na prática da instituição Universidade Tecnológica de Eindhoven

1,077 classificações

Sobre o curso

Process mining is the missing link between model-based process analysis and data-oriented analysis techniques. Through concrete data sets and easy to use software the course provides data science knowledge that can be applied directly to analyze and improve processes in a variety of domains. Data science is the profession of the future, because organizations that are unable to use (big) data in a smart way will not survive. It is not sufficient to focus on data storage and data analysis. The data scientist also needs to relate data to process analysis. Process mining bridges the gap between traditional model-based process analysis (e.g., simulation and other business process management techniques) and data-centric analysis techniques such as machine learning and data mining. Process mining seeks the confrontation between event data (i.e., observed behavior) and process models (hand-made or discovered automatically). This technology has become available only recently, but it can be applied to any type of operational processes (organizations and systems). Example applications include: analyzing treatment processes in hospitals, improving customer service processes in a multinational, understanding the browsing behavior of customers using booking site, analyzing failures of a baggage handling system, and improving the user interface of an X-ray machine. All of these applications have in common that dynamic behavior needs to be related to process models. Hence, we refer to this as "data science in action". The course explains the key analysis techniques in process mining. Participants will learn various process discovery algorithms. These can be used to automatically learn process models from raw event data. Various other process analysis techniques that use event data will be presented. Moreover, the course will provide easy-to-use software, real-life data sets, and practical skills to directly apply the theory in a variety of application domains. This course starts with an overview of approaches and technologies that use event data to support decision making and business process (re)design. Then the course focuses on process mining as a bridge between data mining and business process modeling. The course is at an introductory level with various practical assignments. The course covers the three main types of process mining. 1. The first type of process mining is discovery. A discovery technique takes an event log and produces a process model without using any a-priori information. An example is the Alpha-algorithm that takes an event log and produces a process model (a Petri net) explaining the behavior recorded in the log. 2. The second type of process mining is conformance. Here, an existing process model is compared with an event log of the same process. Conformance checking can be used to check if reality, as recorded in the log, conforms to the model and vice versa. 3. The third type of process mining is enhancement. Here, the idea is to extend or improve an existing process model using information about the actual process recorded in some event log. Whereas conformance checking measures the alignment between model and reality, this third type of process mining aims at changing or extending the a-priori model. An example is the extension of a process model with performance information, e.g., showing bottlenecks. Process mining techniques can be used in an offline, but also online setting. The latter is known as operational support. An example is the detection of non-conformance at the moment the deviation actually takes place. Another example is time prediction for running cases, i.e., given a partially executed case the remaining processing time is estimated based on historic information of similar cases. Process mining provides not only a bridge between data mining and business process management; it also helps to address the classical divide between "business" and "IT". Evidence-based business process management based on process mining helps to create a common ground for business process improvement and information systems development. The course uses many examples using real-life event logs to illustrate the concepts and algorithms. After taking this course, one is able to run process mining projects and have a good understanding of the Business Process Intelligence field. After taking this course you should: - have a good understanding of Business Process Intelligence techniques (in particular process mining), - understand the role of Big Data in today’s society, - be able to relate process mining techniques to other analysis techniques such as simulation, business intelligence, data mining, machine learning, and verification, - be able to apply basic process discovery techniques to learn a process model from an event log (both manually and using tools), - be able to apply basic conformance checking techniques to compare event logs and process models (both manually and using tools), - be able to extend a process model with information extracted from the event log (e.g., show bottlenecks), - have a good understanding of the data needed to start a process mining project, - be able to characterize the questions that can be answered based on such event data, - explain how process mining can also be used for operational support (prediction and recommendation), and - be able to conduct process mining projects in a structured manner....

Melhores avaliações


1 de jul de 2019

The course is designed and presented by professor aptly for beginners. I think before reading the Process Mining book it is good to take this course and then read the book later. The quizzes are good.


9 de dez de 2019

Good content, very thorough, and I learned a LOT! Took more time than suggested, as I learn by taking notes and reproducing diagrams. But the course structure allowed for frequent pauses to do this.

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251 — 275 de 279 Avaliações para o Mineração de processos: ciência de dados na prática

por Felix G

25 de jul de 2021

s​ome tasks/assignments were a bit cubersome to navigate but overall a great course

por Jesús R S

15 de jun de 2018

Good approach to an interesting topic and extensive practise exercises with tools.

por Tania K

18 de set de 2017

Great course. A lot of academic knowledge but also covers practical experience

por A M

11 de dez de 2020

Good course. Gives a nice overview over the topic Process Mining

por Chow K M

23 de jun de 2021

M​ore examples to explain calculations would be helpful.

por Schuffenecker

3 de dez de 2019

a bit academic in the beginning, but really interesting.

por Dardo G

5 de jun de 2017

Very interesting, practical and full o information.

por Viktoriia

5 de mar de 2019

I think practical tasks in ProM should be included

por Robin G

23 de jun de 2017

Very clear presentation and a lot of examples


22 de jan de 2020


por Hock B S

26 de jun de 2021

Useful information for my work

por Lerata M

1 de jun de 2021

Challenging and fun

por Rob v d L

15 de out de 2017

Excellent course!

por Gabriel E

4 de mar de 2017

Great course!


15 de abr de 2019

Good Course

por Sofie H

7 de set de 2018

Sometimes too technical. It would have enjoyed it more if there would have been the possibility to choose which aspects of Process Mining I was interested in. In one of the last lessons, I came to the understanding that I want to apply process mining to spaghetti-structured event data, therefore I had to learn a lot about prediction, recommendation and so on which than turned out to be completely useless for me. I have the same feeling for the petri net, workflow syste, BPMI and so on that are presented; this is only useful for some users while this takes a large part of the study time. It may thus be recommended to organize a more 'practical' PM course for users interested in using Disco and a more technical course for users interested in more advanced analysing techniques.

por Sylvie B

12 de jan de 2020

Significant learnings on content which appears rationale but proved not to be in modules 2 and 4. The concepts of deadlock, soundness, live is not well explained. The time required is significantly more than advertized by Coursera. The quiz are not timed, even though there is a time indication. Some questions on the quiz have multiple correct answers, which are sometimes very subjective and tricky to get right. Lots of mental gymnastics and computation. Sadly, the concept of peer-graded assignment to strive for honors roll does not work well as the number of learners at anytime is very few, if any. The honors assignment on module 4 is very lengthy and regrettably cannot be completed satisfactorily because of software issues.

por alex b

20 de out de 2018

Some topics are a bit glazed over and others with concepts that are acknowledged to have major shortcomings (e.g. the alpha algorithm) have a heavy focus in the course and exam despite these shortcomings. Frequent notational switches ("we can automatically change this to ___ ") can make some lectures harder to follow as well, if you're not perfectly versed in some of the leveraged notations in this course. OK overall.

por Martin S

4 de dez de 2018

Good introduction to theory of process mining, but most of the techniques are problematic and therefore not practical, and the test questions are tedious as they focus on testing whether you can remember the theory rather than how to apply the theory to real-world problems.

por Niko M

4 de fev de 2019

Very good course. More real life cases and process mining examples would be beneficial.

por Babak N R

14 de ago de 2021

It should be more practical and the screenshots quality needs to be improved

por Daniel C J

12 de jul de 2021

Poco enfocado al soundness

por 桃花岛主

30 de jul de 2017

Some difficult issues need to explain in detail and more patiently

por Vicente C

18 de out de 2020

too much focus on theory i can't apply this to any real data

por Sinkov E

26 de jan de 2021

The whole course was duplicating a book of an author. It reminds listening to an audiobook. The introduction looked very appealing, so I immediately bought it. It is the first course when I can state that it was a complete waste of time and effort. In my opinion, the teaching skills of an author are fairly low. The material is supplied in a linear manner and honestly, after watching lectures almost no information stays. I've tried watching additional videos via youtube and even those unprofessional free videos are more helpful.