In this course, you will be able develop a systems view for patient safety and quality improvement in healthcare. By then end of this course, you will be able to: 1) Describe a minimum of four key events in the history of patient safety and quality improvement, 2) define the key characteristics of high reliability organizations, and 3) explain the benefits of having strategies for both proactive and reactive systems thinking.
Este curso faz parte do Programa de cursos integrados Patient Safety
Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)
oferecido por
Informações sobre o curso
4.8
248 classificações
O que você vai aprender
Describe a minimum of four key events in the history of patient safety and quality improvement.
Define the key characteristics of high reliability organizations.
Explain the benefits of having strategies for both proactive and reactive systems thinking.
Habilidades que você terá
Patient CareSystems ThinkingQuality Improvement
Programa - O que você aprenderá com este curso
Semana
13 horas para concluir
The History of Patient Safety and Quality Improvement
In this module, you will review the history of patient safety and quality improvement in healthcare. You will start with defining the scope of the problem of preventable harm in healthcare which leads into the history of the work that has been done to date that has helped to define, measure and improve preventable harm. You review three landmark reports to ensure you have a deep understanding of this work. At the end of this module, you will be able to: 1) identify a minimum of four key events in the history of patient safety an quality improvement, 2) describe the key characteristics of each of the three landmark patient safety publications and 3) summarize the impact of preventable harm on patients, communities and society.
7 vídeos (total de (Total 36 mín.) min), 5 leituras, 1 teste
7 videos
History of Quality Improvement and Patient Safety: 1854 - 19665min
History of Quality Improvement and Patient Safety: 1966 - Present3min
Mitigable or Preventable Harm: Crimean War, 1854-18564min
"To Err is Human": Building a Safer Health System5min
"Crossing the Quality Chasm": A New Health System for the 21st Century8min
"Free From Harm": Accelerating Patient Safety Improvement Fifteen Years After "To Err is Human"7min
5 leituras
Institute of Medicine Report: To Err is Human30min
Institute of Medicine Report: Crossing the Quality Chasm: A New Health System for the 21st Century30min
National Patient Safety Foundation Report: Free From Harm: Accelerating Patient Safety Improvement Fifteen Years After To Err is Human30min
Error in Medicine10min
An Intervention to Decrease Catheter-Related Bloodstream Infections in the ICU15min
1 exercício prático
Lesson 1 Quiz15min
Semana
21 hora para concluir
Definitions in Patient Safety and Quality Improvement: An Overview
In this module, you will be reviewing several key terms and tools that are used in patient safety and quality improvement. This will allow you to begin to develop the common language used among patient safety and quality improvement experts and practitioners. By the end of this module you will be able to: 1) differentiate between the terms harm, hazard, error and risk within a patient safety and quality improvement framework, 2) describe how quality and safety overlap and how they are different and 3) differentiate between root cause analysis and a failure mode and effects analysis.
11 vídeos (total de (Total 46 mín.) min), 1 teste
11 videos
Harm3min
Sentinel Event1min
Error4min
Hazard2min
Risk5min
Root Cause Analysis (RCA)5min
Failure Mode and Effects Analysis (FMEA)7min
Quality3min
Safety5min
Culture2min
1 exercício prático
Lesson 2 Quiz15min
Semana
31 hora para concluir
High Reliability Organizing and Why it Matters
In this module, you will learn the fundamental principles of high reliability organizing. At the end of this lesson, you will also be able to: 1) describe the socio-cultural characteristics of high reliability organizations (HROs), 2) compare and contrast healthcare with high reliability organizations and 3) identify three improvement tools for high reliability organizing.
7 vídeos (total de (Total 25 mín.) min), 1 teste
7 videos
A Model for Understanding High Reliability1min
Analyzing Healthcare as a High Reliability Organization5min
High Reliability Organization Sociocultural Norms2min
Five Principles for High Reliability and Mindful Organizing3min
High Reliability Organization Behaviors and Habits3min
Patient Safety Tools of Mindful Organizing4min
1 exercício prático
Lesson 3 Quiz15min
Semana
41 hora para concluir
Applying a Systems Lens to Healthcare
In this module, you will learn the basics of systems thinking and then apply these to a healthcare setting. At the end of this module, you will be able to 1) explain the basic components of a system, 2) differentiate first order problem solving and second order problem solving, 3) explain the benefits of having strategies for both proactive and reactive systems thinking.
9 vídeos (total de (Total 38 mín.) min), 1 teste
9 videos
Definition of Systems Thinking3min
Reductionistic Thinking vs. Holistic Thinking6min
Swiss Cheese Model6min
First Order and Second Order Problem Solving2min
Whose Problem Is It?1min
Oncology Infusion Clinic: Case Study4min
Proactive and Reactive Systems Thinking Strategies8min
Conclusions1min
1 exercício prático
Lesson 4 Quiz20min
25%
comecei uma nova carreira após concluir estes cursos
36%
consegui um benefício significativo de carreira com este curso
22%
recebi um aumento ou promoção
Melhores avaliações
Indeed the facilitators have really done well in delivery of the content, I will organize all my friends to enroll in the course. You are indeed doing a wonderful job. Kudos to you guys.
the course content was very clear and organized\n\nthe lecturer was great. take my attention form the beginning to the end\n\nmaybe it needs only to add some case studies videos
Instrutores
Melinda Sawyer
Director, Patient SafetyArmstrong Institute for Patient Safety
Sobre Universidade Johns Hopkins
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Sobre o Programa de cursos integrados Patient Safety
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
Qual é a política de reembolso?
Existe algum auxílio financeiro disponível?
Mais dúvidas? Visite o Central de Ajuda ao Aprendiz.
O Coursera proporciona acesso universal à melhor educação do mundo fazendo parcerias com as melhores universidades e organizações para oferecer cursos on-line.
© 2019 Coursera Inc. Todos os direitos reservados.
