In this course, you will be able develop a systems view for patient safety and quality improvement in healthcare. By then end of this course, you will be able to: 1) Describe a minimum of four key events in the history of patient safety and quality improvement, 2) define the key characteristics of high reliability organizations, and 3) explain the benefits of having strategies for both proactive and reactive systems thinking.
Este curso faz parte do Programa de cursos integrados segurança do paciente
oferecido por
Programa de cursos integrados segurança do pacienteUniversidade Johns HopkinsInformações sobre o curso
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Resultados de carreira do aprendiz
20%
comecei uma nova carreira após concluir estes cursos
29%
consegui um benefício significativo de carreira com este curso
18%
recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Curso 1 de 7 no
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível intermediário
No specific experience necessary.
Aprox. 5 horas para completar
Inglês
Legendas: Inglês
O que você vai aprender
Describe a minimum of four key events in the history of patient safety and quality improvement.
Define the key characteristics of high reliability organizations.
Explain the benefits of having strategies for both proactive and reactive systems thinking.
Habilidades que você terá
Patient CareSystems ThinkingQuality Improvement
Resultados de carreira do aprendiz
20%
comecei uma nova carreira após concluir estes cursos
29%
consegui um benefício significativo de carreira com este curso
18%
recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Curso 1 de 7 no
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível intermediário
No specific experience necessary.
Aprox. 5 horas para completar
Inglês
Legendas: Inglês
oferecido por
Universidade Johns Hopkins
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Programa - O que você aprenderá com este curso
3 horas para concluir
The History of Patient Safety and Quality Improvement
In this module, you will review the history of patient safety and quality improvement in healthcare. You will start with defining the scope of the problem of preventable harm in healthcare which leads into the history of the work that has been done to date that has helped to define, measure and improve preventable harm. You review three landmark reports to ensure you have a deep understanding of this work. At the end of this module, you will be able to: 1) identify a minimum of four key events in the history of patient safety an quality improvement, 2) describe the key characteristics of each of the three landmark patient safety publications and 3) summarize the impact of preventable harm on patients, communities and society.
3 horas para concluir
7 vídeos (Total 36 mín.), 5 leituras, 1 teste
7 videos
History of Quality Improvement and Patient Safety: 1854 - 19665min
History of Quality Improvement and Patient Safety: 1966 - Present3min
Mitigable or Preventable Harm: Crimean War, 1854-18564min
"To Err is Human": Building a Safer Health System5min
"Crossing the Quality Chasm": A New Health System for the 21st Century8min
"Free From Harm": Accelerating Patient Safety Improvement Fifteen Years After "To Err is Human"7min
5 leituras
Institute of Medicine Report: To Err is Human30min
Institute of Medicine Report: Crossing the Quality Chasm: A New Health System for the 21st Century30min
National Patient Safety Foundation Report: Free From Harm: Accelerating Patient Safety Improvement Fifteen Years After To Err is Human30min
Error in Medicine10min
An Intervention to Decrease Catheter-Related Bloodstream Infections in the ICU15min
1 exercício prático
Lesson 1 Quiz15min
1 hora para concluir
Definitions in Patient Safety and Quality Improvement: An Overview
In this module, you will be reviewing several key terms and tools that are used in patient safety and quality improvement. This will allow you to begin to develop the common language used among patient safety and quality improvement experts and practitioners. By the end of this module you will be able to: 1) differentiate between the terms harm, hazard, error and risk within a patient safety and quality improvement framework, 2) describe how quality and safety overlap and how they are different and 3) differentiate between root cause analysis and a failure mode and effects analysis.
1 hora para concluir
11 vídeos (Total 46 mín.)
11 videos
Harm3min
Sentinel Event1min
Error4min
Hazard2min
Risk5min
Root Cause Analysis (RCA)5min
Failure Mode and Effects Analysis (FMEA)7min
Quality3min
Safety5min
Culture2min
1 exercício prático
Lesson 2 Quiz15min
1 hora para concluir
High Reliability Organizing and Why it Matters
In this module, you will learn the fundamental principles of high reliability organizing. At the end of this lesson, you will also be able to: 1) describe the socio-cultural characteristics of high reliability organizations (HROs), 2) compare and contrast healthcare with high reliability organizations and 3) identify three improvement tools for high reliability organizing.
1 hora para concluir
7 vídeos (Total 25 mín.)
7 videos
A Model for Understanding High Reliability1min
Analyzing Healthcare as a High Reliability Organization5min
High Reliability Organization Sociocultural Norms2min
Five Principles for High Reliability and Mindful Organizing3min
High Reliability Organization Behaviors and Habits3min
Patient Safety Tools of Mindful Organizing4min
1 exercício prático
Lesson 3 Quiz15min
1 hora para concluir
Applying a Systems Lens to Healthcare
In this module, you will learn the basics of systems thinking and then apply these to a healthcare setting. At the end of this module, you will be able to 1) explain the basic components of a system, 2) differentiate first order problem solving and second order problem solving, 3) explain the benefits of having strategies for both proactive and reactive systems thinking.
1 hora para concluir
9 vídeos (Total 38 mín.)
9 videos
Definition of Systems Thinking3min
Reductionistic Thinking vs. Holistic Thinking6min
Swiss Cheese Model6min
First Order and Second Order Problem Solving2min
Whose Problem Is It?1min
Oncology Infusion Clinic: Case Study4min
Proactive and Reactive Systems Thinking Strategies8min
Conclusions1min
1 exercício prático
Lesson 4 Quiz20min
Avaliações
Principais avaliações do PATIENT SAFETY AND QUALITY IMPROVEMENT: DEVELOPING A SYSTEMS VIEW (PATIENT SAFETY I)
por JA14 de Fev de 2019
Indeed the facilitators have really done well in delivery of the content, I will organize all my friends to enroll in the course. You are indeed doing a wonderful job. Kudos to you guys.
por RK21 de Jan de 2020
This was an excellent course to provide anyone who works in a healthcare field with the skills to improve their entire organization and reduce preventable harm to patients.
por FC21 de Mai de 2019
Even though this course is at the beginner level, its is very useful and effective one to learn the subjects which many of us don't know. Thanks you coursera and JHM
por BF22 de Dez de 2018
I work in this field and found all of the material, lectures and quiz material/testing to be exactly what a practitioner needs to focus on patient safety. Thank you!
Sobre Programa de cursos integrados segurança do paciente
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
Qual é a política de reembolso?
Se você se inscrever, terá 7 dias para testar sem custo e, durante este período, pode cancelar sem multa. Depois disso, não reembolsamos, mas você pode cancelar sua inscrição a qualquer momento. Veja nossa política para o reembolso total.
Existe algum auxílio financeiro disponível?
Sim, a Coursera oferece auxílio financeiro ao aluno que não possa pagar a taxa. Faça a solicitação clicando no link Auxílio Financeiro, abaixo do botão "Inscreva-se" à esquerda. Preencha uma solicitação e será notificado caso seja aprovado. Você terá que completar esta etapa para cada curso na Especialização, incluindo o Trabalho de Conclusão de Curso. Saiba mais .
Ganharei créditos universitários por concluir o curso?
Este curso não oferece créditos universitários, mas algumas universidades podem aceitar certificados de cursos que podem ser convertidos em créditos. Entre em contato com sua instituição para saber mais. Com os cursos on-line e os certificados Mastertrack™ do Coursera, é possível ganhar créditos universitários.
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