Informações sobre o curso: Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
Desenvolvido por: Johns Hopkins University
Ministrado por: Eileen Kasda
| Informações básicas | Curso 2 de 7 no Patient Safety Specialization |
| Idioma | English |
| Como ser aprovado | Seja aprovado em todas as tarefas para concluir o curso. |
| Classificação do usuário |
Programa
SEMANA 1
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
6 videos, 2 leituras
- Vídeo: Defining Safety Culture
- Материал для самостоятельного изучения: 11 Tenets of a Safety Culture
- Vídeo: The Influence of Safety Culture on Patient and Provider Outcomes
- Vídeo: Measuring Culture
- Материал для самостоятельного изучения: CUSP Tool: Culture Check-up Process
- Vídeo: Just Culture
- Vídeo: Application of Just Culture
Nota atribuída: Lesson 1 Quiz
SEMANA 2
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
6 videos, 4 leituras
- Vídeo: How Do We Measure the Patient Experience?
- Материал для самостоятельного изучения: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
- Материал для самостоятельного изучения: Centers for Medicare and Medicaid Services: Hospital Compare
- Vídeo: Patient and Family Centered Care and Engagement
- Vídeo: Patient and Family Advisory Council: Definition and Roles
- Vídeo: Engaging the Heart of the Caregiver
- Vídeo: Using Improvement Science to Create a Positive Sustainable Patient Experience
- Материал для самостоятельного изучения: Harnessing Evidence and Experience to Change Culture
- Материал для самостоятельного изучения: Advancing the Practice of Patient and Family Centered Care in Hospitals
Nota atribuída: Lesson 2 Quiz
SEMANA 3
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
12 videos, 2 leituras
- Материал для самостоятельного изучения: Agency for Healthcare Research and Quality: Common Formats
- Vídeo: Journey of an Event Report
- Вопрос для обсуждения: Journey of an Event Report in Your Organization
- Vídeo: Event Reporting and High Reliability
- Vídeo: Using Event Reports to Improve Safety and Culture
- Vídeo: Reporting Culture
- Vídeo: Using Event Reports to Design Safer Systems: Part I
- Vídeo: Using Event Reports to Design Safer Systems: Part II
- Vídeo: A Sample Event Review Meeting
- Vídeo: Introduction to the Learning from Defects Tool
- Материал для самостоятельного изучения: Learning from Defects Tool
- Vídeo: Disclosure of Medical Errors
- Vídeo: Second Victims
- Vídeo: Peer Support: Making a Difference for Second Victims
Nota atribuída: Lesson 3 Quiz
SEMANA 4
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
8 videos, 3 leituras
- Vídeo: Teamwork and the Science of Safety
- Vídeo: Team Training
- Материал для самостоятельного изучения: TeamSTEPPS 2.0
- Vídeo: Communication
- Vídeo: Leadership
- Vídeo: Briefings and Debriefings
- Vídeo: Measuring Teamwork for Improvement
- Материал для самостоятельного изучения: Care Coordination Measures Atlas Update
- Vídeo: Cross-unit Collaboration
- Материал для самостоятельного изучения: Edgar Schein: Humble Inquiry (Optional)
Nota atribuída: Lesson 4 Quiz
Perguntas frequentes
Como funciona
Задания курса
Каждый курс — это интерактивный учебник, который содержит видеоматериалы, тесты и проекты.
Помощь сокурсников
Общайтесь с тысячами других учащихся: обсуждайте идеи, материалы курса и помогайте друг другу осваивать новые понятия.
Сертификаты
Получите документы о прохождении курсов и поделитесь своим успехом с друзьями, коллегами и работодателями.
Desenvolvedores
Johns Hopkins University
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Custo
| Comprar curso | |
|---|---|
| Acesso aos materiais do curso | Disponível |
| Acesso a materiais valendo nota | Disponível |
| Receba uma nota final | Disponível |
| Obtenha um Certificado de Curso compartilhável | Disponível |
Classificações e avaliações
All the courses in the Patient Safety specialization are very informative and up to a certain level that you would expect. The first two courses do not have a grading system depending on peer reviews and is great for people with a time limit. I myself am a medical professional working as PA, and found the content highly interesting and applicable in real life settings. recommended for professionals in the field!
Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.
Being a GP, it is an added value to the personality of myself to be able to become a better leader and advocate for having to implement safe clinical environment.
O Coursera proporciona acesso universal à melhor educação do mundo fazendo parcerias com as melhores universidades e organizações para oferecer cursos on-line.
© 2018 Coursera Inc. Todos os direitos reservados.
HB
Very informative and relatable to real challenges we face in a healthcare system!