Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
Este curso faz parte do Programa de cursos integrados Patient Safety
Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)
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Informações sobre o curso
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O que você vai aprender
Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .
Habilidades que você terá
CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
Programa - O que você aprenderá com este curso
Semana
12 horas para concluir
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
6 vídeos (Total 53 mín.), 2 leituras, 1 teste
6 videos
Defining Safety Culture11min
The Influence of Safety Culture on Patient and Provider Outcomes10min
Measuring Culture14min
Just Culture7min
Application of Just Culture5min
2 leituras
11 Tenets of a Safety Culture10min
CUSP Tool: Culture Check-up Process10min
1 exercício prático
Lesson 1 Quiz20min
Semana
22 horas para concluir
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
6 vídeos (Total 47 mín.), 4 leituras, 1 teste
6 videos
How Do We Measure the Patient Experience?7min
Patient and Family Centered Care and Engagement6min
Patient and Family Advisory Council: Definition and Roles5min
Engaging the Heart of the Caregiver5min
Using Improvement Science to Create a Positive Sustainable Patient Experience15min
4 leituras
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10min
Centers for Medicare and Medicaid Services: Hospital Compare10min
Harnessing Evidence and Experience to Change Culture10min
Advancing the Practice of Patient and Family Centered Care in Hospitals10min
1 exercício prático
Lesson 2 Quiz20min
Semana
32 horas para concluir
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
12 vídeos (Total 75 mín.), 2 leituras, 1 teste
12 videos
Journey of an Event Report3min
Event Reporting and High Reliability3min
Using Event Reports to Improve Safety and Culture3min
Reporting Culture4min
Using Event Reports to Design Safer Systems: Part I2min
Using Event Reports to Design Safer Systems: Part II5min
A Sample Event Review Meeting12min
Introduction to the Learning from Defects Tool12min
Disclosure of Medical Errors2min
Second Victims7min
Peer Support: Making a Difference for Second Victims8min
2 leituras
Agency for Healthcare Research and Quality: Common Formats10min
Learning from Defects Tool10min
1 exercício prático
Lesson 3 Quiz20min
Semana
42 horas para concluir
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
8 vídeos (Total 94 mín.), 3 leituras, 1 teste
8 videos
Teamwork and the Science of Safety12min
Team Training15min
Communication11min
Leadership12min
Briefings and Debriefings10min
Measuring Teamwork for Improvement12min
Cross-unit Collaboration8min
3 leituras
TeamSTEPPS 2.010min
Care Coordination Measures Atlas Update10min
Edgar Schein: Humble Inquiry (Optional)10min
1 exercício prático
Lesson 4 Quiz20min
25%
comecei uma nova carreira após concluir estes cursos
29%
consegui um benefício significativo de carreira com este curso
Principais avaliações do Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)
This course is really helpful and provides an insight how to report events, how to train people, how to conduct briefing and debriefing. I recommend everyone working in hospitals to take this course.
Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.
Sobre Universidade Johns Hopkins
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Sobre o Programa de cursos integrados Patient Safety
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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