In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing- and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.
Este curso faz parte do Programa de cursos integrados Value Chain Management
Operations Management: Analysis and Improvement Methods
oferecido por
Programa de cursos integrados Value Chain ManagementUniversidade de Illinois em Urbana-ChampaignUniversidade de Illinois em Urbana-Champaign
Informações sobre o curso
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Resultados de carreira do aprendiz
14%
comecei uma nova carreira após concluir estes cursos
11%
consegui um benefício significativo de carreira com este curso
14%
recebi um aumento ou promoção
Habilidades que você terá
Quality ControlOperations ManagementSupply ChainInventory
Resultados de carreira do aprendiz
14%
comecei uma nova carreira após concluir estes cursos
11%
consegui um benefício significativo de carreira com este curso
14%
recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Curso 3 de 7 no
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Aprox. 22 horas para completar
Sugerido: 4 weeks of study, 6-8 hours/week
Inglês
Legendas: Inglês
oferecido por
Universidade de Illinois em Urbana-ChampaignUniversidade de Illinois em Urbana-Champaign
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
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Este curso é parte da graduação 100% on-line Master of Business Administration (iMBA) da Universidade de Illinois em Urbana-ChampaignUniversidade de Illinois em Urbana-Champaign.
Caso seja aceito para o programa completo, seus cursos contarão para sua graduação.
Programa - O que você aprenderá com este curso
5 horas para concluir
Module 1: Course Orientation & Process Analysis
In this module, you will be introduced to the idea of operations as processes that are composed of coordinated activities. Processes will then be characterized by how activities and resources required to perform them are organized. Process types will be described and guidelines on the appropriate choice of a process type will be presented. Activities and processes will be analyzed and key performance metrics will be presented. You will learn about cycle times, flow rates, throughput times, and how to calculate them for activities and processes. The calculated metrics will allow you to identify bottleneck activities and understand the idea of capacity utilization. The module ends with Little’s law, which introduces the notion of inventories and how other process metrics are related to amount of inventory in a process.
5 horas para concluir
7 vídeos (Total 80 mín.), 7 leituras, 2 testes
7 videos
Meet Professor Udatta Palekar5min
Lesson 1-1.1 Process View of Operations (Part 1)15min
Lesson 1-1.2 Process View of Operations (Part 2)15min
Lesson 1-2 Process Flow Analysis13min
Lesson 1-3 Capacity and Utilization17min
Lesson 1-4 Little’s Law7min
7 leituras
Syllabus20min
Glossary10min
Brand Descriptions10min
About the Discussion Forums10min
Update Your Profile10min
Module 1 Overview20min
Module 1 Readings1h
2 exercícios práticos
Orientation Quiz30min
Module 1 Graded Quiz30min
3 horas para concluir
Module 2: Inventory management
In this module, you will learn the importance of inventory management, and effective ways to manage inventories. We will explore different types of inventories and why organizations maintain inventories. You will learn about macro-level inventory performance measures, as well as the various drivers that affect the amount of inventory. You will learn how inventories are managed, how much should be ordered and when. You will learn analytical models, such as the Economic Order Quantity and Economic Manufacturing Quantity, that optimize the order or manufacturing quantities to minimize cost. The effects of lead times and demand variability on inventory management decisions will be discussed and you will learn to calculate safety stocks and re-order points.
3 horas para concluir
7 vídeos (Total 79 mín.), 2 leituras, 1 teste
7 videos
Lesson 2-2.1 Economic Order Quantity (Part 1)7min
Lesson 2-2.2 Economic Order Quantity (Part 2)10min
Lesson 2-3.1 Re-Order Point (Part 1)12min
Lesson 2-3.2 Re-Order Point (Part 2)11min
Lesson 2-3.3 Re-Order Point (Part 3)14min
Normal Distribution (Supplement)10min
2 leituras
Module 2 Overview10min
Module 2 Readings1h
1 exercício prático
Module 2 Graded Quiz30min
5 horas para concluir
Module 3: Supply Chain
In this module we explore supply chains and discuss some of the important considerations associated with supply chain management. Using the example of coffee, we discuss the complexities associated with the design and management of supply chains. You will learn about issues arising from sourcing materials, logistics of moving and storing material, and information that is needed to manage the supply chain. You will also understand governance issues and the use of contracts, sustainability of supply chains, and the risks inherent in the workings of a supply chain. Because the sourcing of materials is a major function in supply chain management, you will learn about make-or-buy decisions and the theory of transaction cost economics that undergirds such decisions. Finally, you will learn about the bullwhip effect which explains the magnification of demand variability in a supply chain and the role of information in mitigating this problem.
5 horas para concluir
6 vídeos (Total 125 mín.), 2 leituras, 2 testes
6 videos
Lesson 3-1.2 What is a Supply Chain? (Part 2)24min
Lesson 3-2.1 Sourcing Decisions (Part 1)13min
Lesson 3-2.2 Sourcing Decisions (Part 2)20min
Lesson 3-3 Bullwhip Effect21min
Interview for Peer Review Assignment28min
2 leituras
Module 3 Overview10min
Module 3 Readings1h 30min
1 exercício prático
Module 3 Graded Quiz30min
6 horas para concluir
Module 4: Continuous improvement
This module begins with a brief introduction to the pioneering work of W. Edward Deming’s contribution. You will understand Deming’s chain reaction, system of profound knowledge, and the PDCA cycle. Major developments in the CI movement (Lean management, Six-Sigma, TQM, Business Process Re-engineering, and Theory of constraints) that were spawned by Deming’s work are discussed. We will then do a deep dive into two of these initiatives - Lean management, also known as the Toyota Production System, and the Six-sigma methodology. In Lean management we will explain value-adding and non-value-adding activities and the different types of waste. You will learn about Lean management tools such as 5S, 5-Why, Kaizen, and Value Stream Mapping. In Six-sigma you will understand the origin and implications of the six-sigma quality standard. You will learn about the DMAIC framework and the SIPOC process to identify problem areas, and the infrastructure that is required to fully implement six-sigma methodologies in an organization.
6 horas para concluir
13 vídeos (Total 198 mín.), 2 leituras, 1 teste
13 videos
Lesson 4-2.1 Lean Management (Part 1)19min
Lesson 4-2.2 Lean Management (Part 2)17min
Lesson 4-3.1 Six-Sigma Methodology (Part 1)14min
Lesson 4-3.2 Six-Sigma Methodology (Part 2)6min
Lesson 4-3.3 Six-Sigma Methodology (Part 3)18min
Lesson 4-3.4 Six-Sigma Methodology (Part 4)13min
Value Stream Maps (Part 1)25min
Value Stream Maps (Part 2)6min
Value Stream Maps (Part 3)15min
Value Stream Maps (Part 4)15min
Value Stream Maps (Part 5)15min
Value Stream Maps (Part 6)14min
2 leituras
Module 4 Overview10min
Module 4 Readings2h
1 exercício prático
Module 4 Graded Quiz30min
Avaliações
Principais avaliações do OPERATIONS MANAGEMENT: ANALYSIS AND IMPROVEMENT METHODS
por KJDec 27, 2018
It is a good learning program initiated by AL for employees in almost all categories.\n\nHappy to grab the opportunity to complete the course & learnings.\n\nThanks Coursera...Thanks Ashok Leyland...
por KKJan 17, 2019
Each & every topic discussed in details. This course should be made compulsory so that everyone gets understanding on inventory, continuous improvement, value stream mapping, supply chain management.
por OGJul 26, 2017
I love this course, even for not native speaker it's not to hard, only was not to easy to understand assignment questions and answers. But with google translate help I passed first module! :-)
por FFNov 7, 2016
Very good course. Explanation is really clear, the topic is really on the spot and applicable. I am surprise to found that all the topic is really linked to my current and previous work.
por VDMay 28, 2017
Overall a very good summary course. Some of the content drags on if you're already familiar with the subject matter, but possibly it's the right pace for people with no prior exposure.
por DKNov 3, 2017
This course was easy to follow and provided insight into quality management and operational management. The tools and techniques gained from this course is a foundation moving forward.
por JVOct 8, 2017
very long video presentations at times which made them hard to focus and boring. But material presented was very well organized and presented with very clear and simple examples.
por NRAug 16, 2019
I am a People manager for client services ( operations) and this course helped me to understand many concepts. They will be useful for my day to day work.\n\nThanks\n\nNavpreet
por DCJun 21, 2017
Good explanation and presentation but i found it very theoretical and not really relevant to my current role ( Operations Coordinator in a big internet based service company)
por RONov 9, 2019
Great baseline for operations management. I wish however that the course was more balanced, with less concentration of such important content (particularly VSM) on week 4.
por PPSep 29, 2019
The course content is absolutely amazing. Each and every topic has been covered with amazing examples and explanations. Thanks a lot to the prof and the coursera team.
por MSNov 14, 2018
A well designed, easy to understand course. Professors accent was easily understandable, and his teaching was very explanatory, with real life examples.
Sobre Programa de cursos integrados Value Chain Management
The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations.
In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing.
This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit.
When you complete the Value Chain Management Specialization, you will:
· Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy.
· Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions.
· Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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