This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.
This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study.
If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/.
This course is endorsed by CMI
Este curso faz parte do Programa de cursos integrados International Business Essentials
Management Skills for International Business
oferecido por
Informações sobre o curso
4.6
167 classificações
Habilidades que você terá
Management StylesChange ManagementCommunicationLeadership
Programa - O que você aprenderá com este curso
Semana
1How to Measure a Manager's Level of Effectiveness
This week we will be looking to explore the following key areas;<BR>* the key aspects of management, both in theory and reality<BR>* the similarities and differences between leadership and management<BR>* how the stakeholder added value of a manager’s contribution can be measured<BR>* the essential requirement for a manager to embrace and successfully manage change<BR><BR>At the end of this week, learners will be;<BR>(1) able to understand and apply the key attributes of a manager<BR>(2) aware of the possible differences between a leader and a manager<BR>(3) able to measure levels of a manager’s performance and organisational added value<BR>(4) familiar with the key stages of effective change management
21 vídeos (total de (Total 195 mín.) min), 9 leituras, 1 teste
21 videos
Key Concept: An Introduction to Frameworks of Management Roles1min
Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management13min
Key Attributes for an Effective Manager16min
Key Skills from the CMI | Paul Taylor11min
Key Skills from CIMA | Interview with Andrew Harding9min
Attributes of a Manager: Decision Making | Interview with Andrew Harding5min
Interview with Jan Cameron | Key Management Skills10min
Ashridge College | Management Styles3min
Case Study: An Introduction to Management Skills50s
Case Study: Management Skills | Example6min
Interview with Mary Stiasny | Women in Leadership15min
Interview with Claire Taylor | Leadership18min
Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management13min
Leadership vs Management12min
Gary Yukl | Building Expert Power10min
Introduction | How to Measure a Manager's Level of Effectiveness3min
Case Study: An Introduction to the Effectiveness of Operational Managers1min
Case Study: The Effectiveness of Operational Managers | Example 115min
Case Study: The Effectiveness of Operational Managers | Example 217min
Week 1 Summary3min
9 leituras
CMI | Henri Fayol10min
CMI | Henry Mintzberg10min
CMI | What Attributes Do I Need?10min
The Psychology of Leadership10min
CMI | Understanding Management and Leadership Styles10min
CMI | Adair's Action-Centred Leadership10min
The Six Griefs of Good Leadership10min
7 Habits of Remarkably Effective Leaders10min
CMI | Stephen Covey10min
1 exercício prático
End of Week Quiz26min
Semana
2How to Achieve Optimum Team Delivery
By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery. At the end of the week, learners will be given a peer review assessment, where they will be asked to reflect on a scenario and share their answers to the set questions.
9 vídeos (total de (Total 111 mín.) min), 9 leituras, 1 teste
9 videos
Key Concept | Effective Teamwork and Belbin's Team Roles9min
Case Study | Workplace Applications of Belbin's Team Roles7min
Case Study: Interview with Stephen Hobbs | Building an Effective Team14min
Interview with Graham Chase | Teamworking27min
Interview with Jan Cameron | Building an Effective Team12min
Case Study: Interview with Valentina Lorenzon | Collaborative Relationships9min
Case Study: Managing a Team to Optimum Performance22min
Week 2 Summary3min
9 leituras
CMI | Belbin's Team Roles10min
CMI | Steps in Successful Team Building10min
Three Obstacles to Shaping an Effective Team (And How to Overcome Them)10min
CMI | Tuckman's Stages of Team Development10min
CMI | Lencioni's Five Dysfunctions of a Team10min
CMI | Developing Trust10min
CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management10min
CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks10min
Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings10min
Semana
3How a Manager Can Motivate Their Team
Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.
6 vídeos (total de (Total 40 mín.) min), 12 leituras, 1 teste
6 videos
Key Concept: Motivational Theories | Introduction8min
Herzberg's Motivation | Hygiene Theory7min
McGregor's Theory X and Theory Y Models9min
Adams' Equity Theory7min
Week 3 Summary3min
12 leituras
Herzberg and Hygiene Factors10min
McGregor's Theory X, Theory Y10min
Adams' Equity Theory10min
Maslow's Hierarchy of Needs10min
CMI | Vroom's Expectancy Theory10min
Further Reading: Motivation10min
CMI | Motivate Me, or I'm Changing Job10min
CMI | The Hawthorne Experiments10min
Ten Ways To Kill Your Team's Motivation By Accident10min
CMI | Motivating Your Team10min
CMI | Motivating the Demotivated10min
CMI | What Highly Engaged Staff Need From Their Managers10min
1 exercício prático
End of Week Quiz30min
Semana
4Managing Change
This week we will be looking to explore the following key area:<BR><BR>
*a range of techniques when communicating in the workplace<BR>
*selecting the most appropriate delivery channel<BR>
*the differences and similarities between verbal/non-verbal communication<BR>
*the need to understand and manage the grapevine<BR><BR>
At the end of this week the key learning objectives will be:<BR><BR>
(1)to have an awareness of several approaches to effective communication in the workplace<BR>
(2)to understand and apply the key criteria when selecting the best available delivery channel<BR>
(3)to have have an understanding of the importance and key aspects of verbal and non-verbal communication<BR>
(4)to have an awareness of the inevitable existence of the grapevine and how it’s impact can be managed<BR>
15 vídeos (total de (Total 154 mín.) min), 7 leituras, 1 teste
15 videos
Interview with Graham Chase | Communication Skills14min
Case Study: Communication Strategy17min
Case Study: Interview with Stephen Hobbs | Workplace Communication16min
Case Study: Interview with Michael Davis | The Role of I.T.12min
Key concept | Verbal and Non-Verbal Communication58s
Verbal and Non-Verbal Communication31min
Key Concept: Frameworks for Managing Change | Introduction2min
Key Concept | Kurt Lewin's 3 Step Change Management Model5min
Key Concept: Kotter's 8-Step Change Model10min
Key Concept | Kubler-Ross's 5-Stage Model4min
Case Study: An Introduction to the Applications of the Frameworks for Managing Change5min
Case Study: Applications of the Frameworks for Managing Change9min
Case Study: Interview with Reetu Kansal | Key Skills in Managing Change12min
Summary of Week 4 and the Course4min
7 leituras
Kurt Lewin's Change Model10min
Kotter's 8-Step Change Model10min
Hard and Soft Factors of Change10min
Changing Change Management10min
Ted Talk | 5 Ways to Lead in an Era of Constant Change10min
Ackerman and Anderson10min
What Makes an Effective Change Agent?10min
67%
consegui um benefício significativo de carreira com este curso
33%
recebi um aumento ou promoção
Melhores avaliações
por AB•May 22nd 2017
The material is more complex and challenging than the first course in this series, but from the perspective of one who is starting to learn about management skills, it is definitely worth it.
por MN•Mar 15th 2018
Excellent course content. Materials are easy to understand and overall i had a great experience taking this course. Glad i passed it too!
Instrutores
David James
Founder and Director, DJ Learning LtdUniversity of London
Sobre University of London
The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk
Sobre o Programa de cursos integrados International Business Essentials
This specialisation from the University of London is designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in further study and in international business.
If completed successfully, you may be able to use your certificate from this specialisation as part of the application process for the University of London Global MBA.
This Specialisation is endorsed by CMI.
Perguntas Frequentes – FAQ
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