This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.
Este curso faz parte do Programa de cursos integrados International Business Essentials
oferecido por
Programa de cursos integrados International Business EssentialsUniversidade de LondresInformações sobre o curso
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Resultados de carreira do aprendiz
50%
consegui um benefício significativo de carreira com este curso
17%
recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Aprox. 18 horas para completar
Inglês
Legendas: Inglês
Habilidades que você terá
Management StylesChange ManagementCommunicationLeadership
Resultados de carreira do aprendiz
50%
consegui um benefício significativo de carreira com este curso
17%
recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Aprox. 18 horas para completar
Inglês
Legendas: Inglês
oferecido por
Universidade de Londres
The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk
Programa - O que você aprenderá com este curso
6 horas para concluir
How to Measure a Manager's Level of Effectiveness
This week we will be looking to explore the following key areas;<BR>* the key aspects of management, both in theory and reality<BR>* the similarities and differences between leadership and management<BR>* how the stakeholder added value of a manager’s contribution can be measured<BR>* the essential requirement for a manager to embrace and successfully manage change<BR><BR>At the end of this week, learners will be;<BR>(1) able to understand and apply the key attributes of a manager<BR>(2) aware of the possible differences between a leader and a manager<BR>(3) able to measure levels of a manager’s performance and organisational added value<BR>(4) familiar with the key stages of effective change management
6 horas para concluir
21 vídeos (Total 195 mín.), 9 leituras, 1 teste
21 videos
Key Concept: An Introduction to Frameworks of Management Roles1min
Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management13min
Key Attributes for an Effective Manager16min
Key Skills from the CMI | Paul Taylor11min
Key Skills from CIMA | Interview with Andrew Harding9min
Attributes of a Manager: Decision Making | Interview with Andrew Harding5min
Interview with Jan Cameron | Key Management Skills10min
Ashridge College | Management Styles3min
Case Study: An Introduction to Management Skills50s
Case Study: Management Skills | Example6min
Interview with Mary Stiasny | Women in Leadership15min
Interview with Claire Taylor | Leadership18min
Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management13min
Leadership vs Management12min
Gary Yukl | Building Expert Power10min
Introduction | How to Measure a Manager's Level of Effectiveness3min
Case Study: An Introduction to the Effectiveness of Operational Managers1min
Case Study: The Effectiveness of Operational Managers | Example 115min
Case Study: The Effectiveness of Operational Managers | Example 217min
Week 1 Summary3min
9 leituras
CMI | Henri Fayol10min
CMI | Henry Mintzberg10min
CMI | What Attributes Do I Need?10min
The Psychology of Leadership10min
CMI | Understanding Management and Leadership Styles10min
CMI | Adair's Action-Centred Leadership10min
The Six Griefs of Good Leadership10min
7 Habits of Remarkably Effective Leaders10min
CMI | Stephen Covey10min
1 exercício prático
End of Week Quiz30min
5 horas para concluir
How to Achieve Optimum Team Delivery
By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery. At the end of the week, learners will be given a peer review assessment, where they will be asked to reflect on a scenario and share their answers to the set questions.
5 horas para concluir
9 vídeos (Total 111 mín.), 9 leituras, 1 teste
9 videos
Key Concept | Effective Teamwork and Belbin's Team Roles9min
Case Study | Workplace Applications of Belbin's Team Roles7min
Case Study: Interview with Stephen Hobbs | Building an Effective Team14min
Interview with Graham Chase | Teamworking27min
Interview with Jan Cameron | Building an Effective Team12min
Case Study: Interview with Valentina Lorenzon | Collaborative Relationships9min
Case Study: Managing a Team to Optimum Performance22min
Week 2 Summary3min
9 leituras
CMI | Belbin's Team Roles10min
CMI | Steps in Successful Team Building10min
Three Obstacles to Shaping an Effective Team (And How to Overcome Them)10min
CMI | Tuckman's Stages of Team Development10min
CMI | Lencioni's Five Dysfunctions of a Team10min
CMI | Developing Trust10min
CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management10min
CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks10min
Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings10min
3 horas para concluir
How a Manager Can Motivate Their Team
Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.
3 horas para concluir
6 vídeos (Total 40 mín.), 12 leituras, 1 teste
6 videos
Key Concept: Motivational Theories | Introduction8min
Herzberg's Motivation | Hygiene Theory7min
McGregor's Theory X and Theory Y Models9min
Adams' Equity Theory7min
Week 3 Summary3min
12 leituras
Herzberg and Hygiene Factors10min
McGregor's Theory X, Theory Y10min
Adams' Equity Theory10min
Maslow's Hierarchy of Needs10min
CMI | Vroom's Expectancy Theory10min
Further Reading: Motivation10min
CMI | Motivate Me, or I'm Changing Job10min
CMI | The Hawthorne Experiments10min
Ten Ways To Kill Your Team's Motivation By Accident10min
CMI | Motivating Your Team10min
CMI | Motivating the Demotivated10min
CMI | What Highly Engaged Staff Need From Their Managers10min
1 exercício prático
End of Week Quiz30min
5 horas para concluir
Managing Change
This week we will be looking to explore the following key area:<BR><BR>
5 horas para concluir
15 vídeos (Total 154 mín.), 7 leituras, 1 teste
15 videos
Interview with Graham Chase | Communication Skills14min
Case Study: Communication Strategy17min
Case Study: Interview with Stephen Hobbs | Workplace Communication16min
Case Study: Interview with Michael Davis | The Role of I.T.12min
Key concept | Verbal and Non-Verbal Communication58s
Verbal and Non-Verbal Communication31min
Key Concept: Frameworks for Managing Change | Introduction2min
Key Concept | Kurt Lewin's 3 Step Change Management Model5min
Key Concept: Kotter's 8-Step Change Model10min
Key Concept | Kubler-Ross's 5-Stage Model4min
Case Study: An Introduction to the Applications of the Frameworks for Managing Change5min
Case Study: Applications of the Frameworks for Managing Change9min
Case Study: Interview with Reetu Kansal | Key Skills in Managing Change12min
Summary of Week 4 and the Course4min
7 leituras
Kurt Lewin's Change Model10min
Kotter's 8-Step Change Model10min
Hard and Soft Factors of Change10min
Changing Change Management10min
Ted Talk | 5 Ways to Lead in an Era of Constant Change10min
Ackerman and Anderson10min
What Makes an Effective Change Agent?10min
Avaliações
Principais avaliações do MANAGEMENT SKILLS FOR INTERNATIONAL BUSINESS
por AB21 de Mai de 2017
The material is more complex and challenging than the first course in this series, but from the perspective of one who is starting to learn about management skills, it is definitely worth it.
por ZC6 de Jul de 2020
This course was an excellent course and full of knowledge. I have gained good insightful information and latest updates from this course. Keep on sharing good knowledge.
por MB18 de Dez de 2019
It's a nice and interesting course with a huge amount of a valuable information but it could be better if there is a little bit fewer case study's videos.
por RU19 de Out de 2020
It was a wonderful experience. And i will never forget the lessons from the course. Thank you coursera for providing this amazing opportunity
Sobre Programa de cursos integrados International Business Essentials
This specialisation from the University of London is designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in further study and in international business.
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