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Voltar para Certificado profissional para especialista em envolvimento de clientes da IBM

Comentários e feedback de alunos de Certificado profissional para especialista em envolvimento de clientes da IBM da instituição IBM

672 classificações
216 avaliações

Sobre o curso

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
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201 — 215 de 215 Avaliações para o Certificado profissional para especialista em envolvimento de clientes da IBM

por Ijeoma B

24 de Mar de 2019

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

por Dishank M

26 de Jul de 2020

Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.

por Oluwafemi O

8 de Jan de 2021

It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively

por Denzil S

6 de Nov de 2019

A nice build up to the advanced material, maybe the build up is too long?

por Grace o

13 de Ago de 2020


just needs to be more fun in learning It was too serious

por Roland S

28 de Mai de 2019

In einigen Bereichen zu Call Center orientiert.

por Hemant s

25 de Ago de 2020

Very good and beneficial

por rao s

17 de Abr de 2019

it is really good course

por Nancy B

31 de Out de 2019

Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.

por Maria F

27 de Ago de 2020

Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.

por Kevin G

26 de Jul de 2020

Not what I expected.

por Dariusz L

2 de Out de 2020

A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.

por Shawn W

9 de Fev de 2021

Peer graded assignments slows down individual students pace.

por James F R

27 de Fev de 2020

I previously completed the Google I.T. Support Professional certificate. I started this course with no problem, mainly out of curiosity, and completed most of the first weeks assignments then was unable to work on this course for a few weeks. Now they've locked the course and are asking me for $99 to finish it, for a certificate not a single employer is actually looking for. lol, not only is that a hard pass, but this experience has completely turned me off to Coursera. Btw, no employers care about the Google cert either. Don't waste your time here, I suggest getting your A+ and then move on to either Windows administration certs or networking certs depending on your field of interest. Good luck.

por Usman A

13 de Mar de 2020

Old and rotten techniques are being taught. I request not to take the course