Comentários e feedback de alunos de Certificado profissional para especialista em envolvimento de clientes da IBM da instituição IBM
Sobre o curso
201 — 215 de 215 Avaliações para o Certificado profissional para especialista em envolvimento de clientes da IBM
por Ijeoma B
•This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!
por Dishank M
•Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.
por Oluwafemi O
•It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively
por Denzil S
•A nice build up to the advanced material, maybe the build up is too long?
por Grace o
•Great
just needs to be more fun in learning It was too serious
por Roland S
•In einigen Bereichen zu Call Center orientiert.
por Hemant s
•Very good and beneficial
por rao s
•it is really good course
por Nancy B
•Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.
por Maria F
•Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.
por Kevin G
•Not what I expected.
por Dariusz L
•A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.
por Shawn W
•Peer graded assignments slows down individual students pace.
por James F R
•I previously completed the Google I.T. Support Professional certificate. I started this course with no problem, mainly out of curiosity, and completed most of the first weeks assignments then was unable to work on this course for a few weeks. Now they've locked the course and are asking me for $99 to finish it, for a certificate not a single employer is actually looking for. lol, not only is that a hard pass, but this experience has completely turned me off to Coursera. Btw, no employers care about the Google cert either. Don't waste your time here, I suggest getting your A+ and then move on to either Windows administration certs or networking certs depending on your field of interest. Good luck.
por Usman A
•Old and rotten techniques are being taught. I request not to take the course
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