It's a wonderful experience taking this course... it's the best you can be part of.

It is quite a detailed and insightful course. I personally do recommend it to all.

course is interesting and adds to personal knowledge about customer care

Thanks a lot for this course. I'm very happy to complete this course.

Nice and precise step by step instruction on how to handle customer!

my working fiel in helpdesk support , thanks Coursera and thanks IBM

Outstanding, the interaction is brilliant and fun highly recommended

I am prepared to take on a role as a customer service specialist.

Its very useful and hope to get placement in IBM customer Support

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

This course is exceptional. It is the best I have come across.

I transported me back to my role of call Center agent. Thanks

I have learned a lot and I am now applying it in real life.

This course enhance my skill in customer service carrier.

Got some useful information and I can learn a lot in here

This course is too god for a customer support executive

Gained new perspective on customer service. Thank you!

I really enjoyed taking this course and learned a lot.

Great skill and it will be addition t your skill list

A fantastic mix of video, text, quiz and assignments.

I feel confident after using this course! Thank you

Great course. I loved it. I recommend it to anyone.

I love how easy it was to understand this course.

It was fun learning about customer service. Great

Lots of great ideas to make call support easier!