por Idris B I•
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
por Shafiq A•
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
por Michael S S•
This has been a very good course. I think all service organizations should have their employees./support agents take this.
por Sara V•
I highly recommend this course to those interested in entering the customer service side of business with a great company.
por Imelda R M•
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
por Oluwadamilare A•
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
por José M R B•
I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.
por Myles R•
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
por ARMAN D•
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
por Haider A S•
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
por bhupesa p•
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
por Lorrence M A•
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
por WILLIAM R L•
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
por Andrea P•
great course and great/clear videos, explanations and excercise to develop these essential skills
por Mariyam F S•
An excellent experience and in-depth learning about customer relationship and engagement process.
por Lal P C•
Really very nice course . Which give details description of Customer Service and it's aspects.
por Fabíola O F S•
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
por Julian K•
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
por Amron D B•
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
por Hugo E G L•
Great one! It has all the foundational skills that a customer service representative needs.
por Mariya H•
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
por Isah B A•
The modules are very enlightening and educative. I recommend everyone to take this course.
por Rhythm M•
A professional course focusing on everything required to become a skilled customer agent.
por ALEJANDRO D L G M•
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
por Kristin D•
Great information and very helpful that I can use with my team of call center agents