I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.

The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.

This has been a very good course. I think all service organizations should have their employees./support agents take this.

I highly recommend this course to those interested in entering the customer service side of business with a great company.

Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities

It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.

I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.

Very informational Certificate and I can't wait to utilize the information I learned here in my future career!

it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too

One of great courses and so many assignments, i learned much of it and so happy to receive my certification

Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.

Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.

Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.

great course and great/clear videos, explanations and excercise to develop these essential skills

An excellent experience and in-depth learning about customer relationship and engagement process.

Really very nice course . Which give details description of Customer Service and it's aspects.

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

Great one! It has all the foundational skills that a customer service representative needs.

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

The modules are very enlightening and educative. I recommend everyone to take this course.

A professional course focusing on everything required to become a skilled customer agent.

Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.

Great information and very helpful that I can use with my team of call center agents