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Voltar para Certificado profissional para especialista em envolvimento de clientes da IBM

Comentários e feedback de alunos de Certificado profissional para especialista em envolvimento de clientes da IBM da instituição IBM

653 classificações
211 avaliações

Sobre o curso

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
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151 — 175 de 210 Avaliações para o Certificado profissional para especialista em envolvimento de clientes da IBM

por Ankita P

17 de Set de 2020

Very good. informative.

por Paul M

28 de Set de 2020

Great and user friendly

por James

7 de Nov de 2020

Learn customer service

por Umair M

29 de Jul de 2019

it was very productive

por Oke J

22 de Abr de 2020

A wonderful course...

por Rashed S R A K

11 de Mai de 2020

Great course content

por Ricardo A L

24 de Out de 2020

Excellent course...

por Karolina

11 de Ago de 2019

Highly insightful!


26 de Abr de 2020

Excellent Course!

por gabriela s

24 de Nov de 2020

It was worth it!

por Mohamed E

14 de Set de 2020

excellent course

por Ilaw S

5 de Ago de 2020

Thank you IBM <3

por Tamica F

11 de Jun de 2020

Excellent Course

por Magdy N A

13 de Abr de 2020

very good course

por Carlos A R Z

22 de Ago de 2020

Amazing Course!

por Aaron S F

18 de Ago de 2020

Excelente Curso

por Scott B

5 de Ago de 2020

Great course 👍

por Maria A H

16 de Nov de 2020

learned a lot!

por Brijesh M S

10 de Jun de 2020

Great Learning

por Aliya K

5 de Mai de 2020

Amazing course

por Harrison M A

3 de Mar de 2020

Well Delivered

por Josselyn B

16 de Jul de 2019

Great course!

por Jatinder N

30 de Jun de 2019

Great course.

por Octavian C

9 de Set de 2020













por Huzaifa S K

13 de Ago de 2019