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Voltar para Certificado profissional para especialista em envolvimento de clientes da IBM

Comentários e feedback de alunos de Certificado profissional para especialista em envolvimento de clientes da IBM da instituição IBM

556 classificações
173 avaliações

Sobre o curso

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
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101 — 125 de 173 Avaliações para o Certificado profissional para especialista em envolvimento de clientes da IBM

por Jenny S

May 24, 2020

Got some useful information and I can learn a lot in here


Oct 04, 2019

This course is too god for a customer support executive

por Oluwakunmi O O

Jun 15, 2020

Gained new perspective on customer service. Thank you!

por Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.


Jul 08, 2019

A fantastic mix of video, text, quiz and assignments.

por Stanford M

Jun 05, 2020

Great course. I loved it. I recommend it to anyone.

por Mishkat Z M

Aug 25, 2020

It was fun learning about customer service. Great

por Abdullah A

Jun 16, 2020

Great course I learned a lot of new skills

por Akash C

Aug 12, 2020

It will be very helpful in my work filed.

por Soyinka O

Aug 01, 2020

This professional course earn the stress.

por Rayees A L

Jun 15, 2020

Great fully satisfied with this course.

por Osuobeni J E

Mar 05, 2020

It's a great course on customer support

por Stanley A R

Sep 30, 2019

Excellent course! Enjoyed it very much

por Mario S M

Oct 13, 2019

Very interesting. I liked it so much!

por dinesh p

Sep 18, 2019

It was challenging but interesting.

por Shushanik G

Apr 25, 2020

Great course to achieve new skills

por Leon R C P

Jan 18, 2020

Excelente curso, muy recomendable.

por Olusola K

Mar 31, 2020

The best online course i ever had

por Panagiotis M

May 27, 2019

It was a very informative course

por Aikee P A

Aug 31, 2020

Such a big help! I learn a lot

por Arbish K

Feb 24, 2020

this is one of the best course

por Mistee R C

Jul 22, 2020

Awesome learning experience.

por Conveeya B

Jan 20, 2019

This is a wonderful course!

por Jitu M

Mar 10, 2020

very good materials.......

por Adham A

Sep 17, 2019

very very excellent course