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Voltar para Certificado profissional para especialista em envolvimento de clientes da IBM

Comentários e feedback de alunos de Certificado profissional para especialista em envolvimento de clientes da IBM da instituição IBM

671 classificações
216 avaliações

Sobre o curso

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
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101 — 125 de 215 Avaliações para o Certificado profissional para especialista em envolvimento de clientes da IBM


18 de Jan de 2021

Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.

por Kristin D

28 de Set de 2020

Great information and very helpful that I can use with my team of call center agents

por Ogunga A O

9 de Abr de 2020

It's a wonderful experience taking this course... it's the best you can be part of.

por Alvi R

20 de Abr de 2020

It is quite a detailed and insightful course. I personally do recommend it to all.

por Paul e m

10 de Ago de 2020

course is interesting and adds to personal knowledge about customer care

por Bikram K N

29 de Jun de 2020

Thanks a lot for this course. I'm very happy to complete this course.

por Liza B

2 de Nov de 2020

Nice and precise step by step instruction on how to handle customer!

por Aymen Z

10 de Mai de 2020

my working fiel in helpdesk support , thanks Coursera and thanks IBM

por Graham Y

23 de Abr de 2020

Outstanding, the interaction is brilliant and fun highly recommended

por Kalu E E

8 de Jul de 2020

I am prepared to take on a role as a customer service specialist.

por Finny C

7 de Jul de 2019

Its very useful and hope to get placement in IBM customer Support


1 de Set de 2020

Enjoyed and learned a lot whilst doing the course. Thanks a lot!


22 de Fev de 2020

This course is exceptional. It is the best I have come across.


1 de Fev de 2021

It was an nice experience learning through Coursera Thank you


28 de Jun de 2020

I transported me back to my role of call Center agent. Thanks

por Cheryl C

28 de Set de 2020

I have learned a lot and I am now applying it in real life.


27 de Jun de 2020

This course enhance my skill in customer service carrier.

por Jenny S

24 de Mai de 2020

Got some useful information and I can learn a lot in here


4 de Out de 2019

This course is too god for a customer support executive

por Oluwakunmi O O

15 de Jun de 2020

Gained new perspective on customer service. Thank you!

por Rayan Z

13 de Jul de 2019

I really enjoyed taking this course and learned a lot.

por Zaheer A S A

22 de Out de 2020

Great skill and it will be addition t your skill list


8 de Jul de 2019

A fantastic mix of video, text, quiz and assignments.

por Kayisha C

28 de Set de 2020

I feel confident after using this course! Thank you

por Stanford M

5 de Jun de 2020

Great course. I loved it. I recommend it to anyone.