por ALEJANDRO D L G M•
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
por Kristin D•
Great information and very helpful that I can use with my team of call center agents
por Ogunga A O•
It's a wonderful experience taking this course... it's the best you can be part of.
por Alvi R•
It is quite a detailed and insightful course. I personally do recommend it to all.
por Paul e m•
course is interesting and adds to personal knowledge about customer care
por Bikram K N•
Thanks a lot for this course. I'm very happy to complete this course.
por Liza B•
Nice and precise step by step instruction on how to handle customer!
por Aymen Z•
my working fiel in helpdesk support , thanks Coursera and thanks IBM
por Graham Y•
Outstanding, the interaction is brilliant and fun highly recommended
por Kalu E E•
I am prepared to take on a role as a customer service specialist.
por Finny C•
Its very useful and hope to get placement in IBM customer Support
por BENISH M•
Enjoyed and learned a lot whilst doing the course. Thanks a lot!
por UZOKA K C•
This course is exceptional. It is the best I have come across.
por ADARSH S•
It was an nice experience learning through Coursera Thank you
por AMITPAL S•
I transported me back to my role of call Center agent. Thanks
por Cheryl C•
I have learned a lot and I am now applying it in real life.
por KALAP T•
This course enhance my skill in customer service carrier.
por Jenny S•
Got some useful information and I can learn a lot in here
por RAKESH K P•
This course is too god for a customer support executive
por Oluwakunmi O O•
Gained new perspective on customer service. Thank you!
por Rayan Z•
I really enjoyed taking this course and learned a lot.
por Zaheer A S A•
Great skill and it will be addition t your skill list
por STEVEN C•
A fantastic mix of video, text, quiz and assignments.
por Kayisha C•
I feel confident after using this course! Thank you
por Stanford M•
Great course. I loved it. I recommend it to anyone.