Informações sobre o curso: Learn how to address the main challenges of communication in humanitarian settings and how to implement a communication plan in the midst of humanitarian action.

Desenvolvido por: University of Geneva

Ministrado por: Prof. Doris Schopper, Director of CERAH, joint Centre of the University of Geneva and the Graduate Institute of Geneva
Faculty of Medicine
Ministrado por: Dr. Valérie Gorin, CERAH lecturer
Centre for Education and Research in Humanitarian Action
Ministrado por: Jean-Marc Biquet, Course coordinator and lecturer at CERAH
Centre for Education and Research in Humanitarian Action
Ministrado por: Claire Barthélémy, Course coordinator and lecturer at CERAH
Centre for Education and Research in Humanitarian Action
Ministrado por: Claire Doole, Invited lecturer
Centre for Education and Research in Humanitarian Action
Ministrado por: Claire Bellmann, Professional Trainer, Coach and Facilitator
Centre for Education and Research in Humanitarian Action

Nível	Intermediário
Idioma	English
Como ser aprovado	Seja aprovado em todas as tarefas para concluir o curso.
Classificação do usuário	4.6 estrelas Classificação média do usuário 4.6Veja o que os aprendizes disseram

Programa

SEMANA 1

Week 1

Dear students, Welcome to this course on communication in humanitarian settings. During this week, we will cover the main concepts and definitions essential to understand the specific framework of communication in humanitarian settings.

11 videos, 3 leituras

Vídeo: Structure of the MOOC
Discussion Prompt: General Discussion
Vídeo: Week 1 introduction
Vídeo: The communication process
Vídeo: Communication concept definitions
Vídeo: Communication means evolution
Reading: Additional material
Discussion Prompt: Consequences of communication evolution
Vídeo: Humanitarian action definition
Vídeo: Humanitarian principles
Reading: Additional material
Vídeo: Specificities of humanitarian communication - Part 1
Vídeo: Specificities of humanitarian communication - Part 2
Reading: Additional material
Vídeo: Week 1 wrap up

Nota atribuída: Quiz- Week 1

SEMANA 2

Week 2

During this week, we will explore the different types of communication and communication structures that one could encounter in humanitarian context in order to better reach target audiences when communicating.

12 videos, 3 leituras

Vídeo: Introduction to module 1
Vídeo: Understanding the different types of communication - Part 1
Vídeo: Understanding the different types of communication - Part 2
Vídeo: Understanding the different communication structures - Part 1
Vídeo: Understanding the different communication structures - Part 2
Reading: Additional material
Vídeo: Introduction to module 2
Vídeo: Stakeholders analysis
Reading: Additional material
Vídeo: Who is in charge of communicating
Discussion Prompt: Scenarios - Discussion
Vídeo: Introduction to module 3
Vídeo: Understanding miscommunication
Reading: Communication breakdown scenarios
Discussion Prompt: Scenarios - Discussion
Vídeo: Week 2 - Wrap up

Nota atribuída: Quiz - Week 2

SEMANA 3

Week 3

This week is dedicated to the main challenges of communication in humanitarian settings and the way to address them. During the course we will also explore key behavioural postures to be more effective when communicating.

12 videos, 4 leituras

Vídeo: Introduction to Module 1
Vídeo: Ethical challenges - Part 1
Vídeo: Ethical challenges - Part 2
Discussion Prompt: Ethical challenges
Reading: Deepen your knowledge on ethical challenges
Vídeo: Preventive/crisis communication challenges
Reading: Deepen your understanding of relationships
Vídeo: Public communication in humanitarian settings: main challenges - Part 1
Vídeo: Public communication in humanitarian settings: main challenges - Part 2
Reading: Deepen your understanding of public communication
Vídeo: Introduction to Module 2
Vídeo: The importance of listening - Part 1
Vídeo: The importance of listening - Part 2
Vídeo: The importance of body language
Reading: Additional material
Vídeo: Week 3 - Wrap up

Nota atribuída: Quiz - Week 3

SEMANA 4

Week 4

This week is dedicated to the understanding of the communication project cycle and the way to implement the first steps of the communication project cycle.

3 videos, 3 leituras

Vídeo: The communication project cycle
Reading: Additional material
Vídeo: Case study 1
Reading: Case study
Discussion Prompt: What do you think about the proposed answers?
Reading: Additional material

SEMANA 5

Week 5

During this week we will explore how to design a communication plan in the midst of humanitarian action.

2 videos, 1 leituras

Vídeo: MOOC Conclusion
Reading: Additional material

Nota atribuída: Ebola Case Study

Perguntas frequentes

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Desenvolvedores

University of Geneva

Founded in 1559, the University of Geneva (UNIGE) is one of Europe's leading universities. Devoted to research, education and dialogue, the UNIGE shares the international calling of its host city, Geneva, a centre of international and multicultural activities with a venerable cosmopolitan tradition.

Classificações e avaliações

Avaliado em 4.6 de 5 decorrente de 70 avaliações

Excelle

Very good and 'hands-on' course. I could have used more on the M&E side (e.g. tools, good indicators etc.) because this is often something we are chronically poor at doing in our sector. M&E of comms is so important and often colleagues in our sector end up only using 'vanity metrics' such as number of clicks/views/#of feedback/#attending information meetings etc - if doing any comms M&E at all. Rarely, qualitative metrics, which can actually give insights as to how comms work or not is deployed.

I really appreciate how this MOOC has been structured. Students have to possibility to strengthen their understanding of specificities and challenges characterizing humanitarian communications in a progressive and constructive way. Both final case studies help student to go through all aspects highlighted during the whole training and will encourage them to reflect an design a own strategic and operational communication in a particular context affected by a humanitarian crisis. Professors address each module by teaching in an extremely clear and pedagogic way. Thank you!