About this course: Teams are essential to the modern organization, but most never reach their potential. Co-workers miscommunicate, and groups struggle to adapt to changes in the market or their organizations. When teams lack self-awareness about these challenges, performance suffers. Based on years of team culture research and consulting experience, this course helps you understand the problems that hurt productivity, and gives you tools for creating positive change. This course also guides you through creating the ground rules and structure needed to set your team up for success. You gain the skills to diagnose issues such as conflicts, groupthink and lack of commitment in your team before they get out of control. The course offers frameworks to adjust team behaviors and get the best performance out of your people. You also understand frequent stumbling blocks for common team types, such as startups and virtual teams, and learn solutions tailored to each one.

Created by: University of Pennsylvania

Taught by: Derek Newberry, Ph.D., Lecturer
Organizational Dynamics
Taught by: Dr. Aviva Legatt, Affiliated Faculty
Organizational Dynamics

Basic Info	Course 2 of 5 in the Culture-Driven Team Building Specialization.
Level	Beginner
Commitment	4 weeks of study, 2-4 hours/week
Language	English
How To Pass	Pass all graded assignments to complete the course.
User Ratings	4.6 stars Average User Rating 4.6See what learners said

Syllabus

WEEK 1

Course Overview

Welcome to Building High-Performing Teams! Teams are essential to the modern organization, but most never reach their potential. Co-workers miscommunicate and groups struggle to adapt to changes in the market or their organizations. When teams lack self-awaren...

1 video, 2 readings

WEEK 2

Setting Team Foundations

In this first module, we will talk about how to get your team started off on the right foot with a process called team chartering. This is where you lay out the rules that your group will follow to give them the best chance for success. In particular, we wil...

7 videos, 3 readings

Graded: Creating a Charter

Graded: Setting Team Foundations

WEEK 3

Diagnosing Team Problems

In this module, we’ll look at why good teams go bad. We’ll focus on those process losses I mentioned, and dig into the different problems that can derail your group from its goals. Since it can be hard to really pinpoint team problems and even harder to talk...

9 videos, 3 readings

Graded: GM Team Dispute

Graded: Diagnosing Team Problems

WEEK 4

Coaching Emotionally Intelligent Teams

In this module, we move from discussion to action. After getting a sense of what is going wrong with your group, we will give you tools for making effective behavioral changes so that you can close the gap between how your team says it wants to work together ...

9 videos, 3 readings

Graded: Helping Your Team Develop Emotional Intelligence

Graded: Coaching Emotionally Intelligent Teams

WEEK 5

Managing Common Team Types

In this last module, we will look at common types of teams like global teams and committees. We will discuss the challenges that each one is most likely to face and give you some tips for how to combat and overcome those challenges. We will also hear practic...

9 videos, 4 readings

Graded: Overcoming Pain Point in Team Behavior

Graded: Managing Common Team Types

FAQs

How It Works

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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Certificates

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Creators

University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.

Pricing

	Audit	Purchase Course
Access to course materials	Available	Available
Access to graded materials	Not available	Available
Receive a final grade	Not available	Available
Earn a shareable Course Certificate	Not available	Available

Ratings and Reviews

Rated 4.6 out of 5 of 16 ratings

very good framework to understand and build teams but also with very actionable tools in a day-by-day job reality

I just completed week one and can already say that this course is going to help me a lot! I work as a Healthcare Quality Manager and one of my challenges is always how do I get people engaged and excited about the rules, regulations and standards that I'm trying to enforce. The course is very specific as to how to build high-performing teams and the pace is such that it's not overwhelming.

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