In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care.
Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics.
By the end of this course, you will be able to:
1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry
2. Identify the key players in the healthcare ecosystem
3. Describe how the healthcare system operates and its impact on consumer-driven healthcare.
4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.
Este curso faz parte do Programa de cursos integrados Healthcare Trends for Business Professionals
Healthcare Consumerism and Implication for Care Delivery
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Programa - O que você aprenderá com este curso
Semana
13 horas para concluir
Consumerism in Healthcare
Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.
11 vídeos (total de (Total 43 mín.) min), 5 leituras, 4 testes
11 videos
Course Overview2min
Module 1 Overview1min
Defining the Healthcare Ecosystem5min
Consumer Driven Ecosystem4min
Ted Talk Debrief3min
The Role of the Consumer4min
The Role of Employers3min
The Role of Physicians and Hospitals5min
Consumer Challenges4min
Guest Lecture: Measuring Care in the Continuum3min
Future Trends in Healthcare Consumerism4min
5 leituras
What I Learned About Health Care When My Cat Died10min
Redesigning Care for High-Cost, High-Risk Patients10min
Hospital Compare from medicare.gov10min
For millennials, a regular visit to the doctor’s office is not a primary concern10min
Texas Walmart hosting Beacon mental health clinic10min
4 exercícios práticos
Module 1 Practice Quiz 16min
Module 1 Practice Quiz 26min
Module 1 Practice Quiz 38min
Module 1 (Graded)30min
Semana
24 horas para concluir
Operational Challenges and Change Management
This week we will explore organizational change and how it relates to healthcare.
10 vídeos (total de (Total 36 mín.) min), 2 leituras, 4 testes
10 videos
The Need For Change4min
Driving Change1min
Types of Innovation4min
Planning for Change4min
How Operational Change Impacts Consumers5min
Guest Lecture: Technology and Consumer Engagement2min
Responding to Change in the Healthcare Industry4min
Three E's of Change3min
Into the Unknown3min
2 leituras
3 Steps for Engaging Health Care Providers in Organizational Change10min
Fair Process: Managing in the Knowledge Economy10min
3 exercícios práticos
Module 2 Practice Quiz 14min
Module 2 Practice Quiz 210min
Module 2 Practice Quiz 34min
Semana
32 horas para concluir
Financial & Payment Challenges of Healthcare Consumerism
This week we will consider financial and reimbursement models from a distinct consumerism context.
9 vídeos (total de (Total 32 mín.) min), 1 leitura, 4 testes
9 videos
Consumers and Shifting Costs3min
Fee for Service payment model2min
Financial Payments and Operations3min
Payment Models and the Continuum of Care3min
Guest Lecture — The Challenges of Integration and the Consumer3min
New Models4min
Payment Models in Non-Healthcare Services3min
Ecosystems and Consumer Engagement4min
1 leituras
The Case for Capitation15min
4 exercícios práticos
Module 3 Practice Quiz 18min
Module 3 Practice Quiz 28min
Module 3 Practice Quiz 34min
Module 3 Graded Quiz30min
Semana
44 horas para concluir
The Role of Analytics in Healthcare Consumerism
Welcome to the last week of the course. We'll wrap up our exploration of healthcare consumerism by looking at the role analytics plays in consumer decisions within healthcare.
9 vídeos (total de (Total 40 mín.) min), 3 leituras, 4 testes
9 videos
The Role of Analytics in Daily Life5min
Applying Analytics to Healthcare4min
Analytics and Operational Improvement4min
Analytics and Consumerism in Healthcare5min
How Others Measure Quality4min
Using Analytics for Proactive Outreach4min
Guest Lecture: Social Determinants in Care Across the Continuum4min
Challenges of Measurement5min
3 leituras
Why Is Data Analytics Important in Healthcare?10min
Data Analytics Can Drive Change in Health Care10min
10 High-Value Use Cases for Predictive Analytics in Healthcare10min
3 exercícios práticos
Module 4 Practice Quiz 16min
Module 4 Practice Quiz 28min
Module 4 Practice Quiz 36min
Instrutores
George “Russ” Moran
Executive ProfessorD’Amore-McKim School of Business
Sobre Northeastern University
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability.
Sobre o Programa de cursos integrados Healthcare Trends for Business Professionals
This Specialization will provide learners with the knowledge and skills to recognize key shifts in the industry and to have an agile perspective on how these shifts might impact their organizations. Learners will be exposed to the key drivers in the global healthcare industry today so they might apply what they have learned to help their organizations.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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