Chevron Left
Voltar para Operations and Patient Safety for Healthcare IT Staff

Comentários e feedback de alunos de Operations and Patient Safety for Healthcare IT Staff da instituição Universidade Johns Hopkins

4.8
estrelas
93 classificações

Sobre o curso

Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up. When there are disruptions in technology, you’ll need to use training, tip sheets, and problem-solving skills to determine how best to handle the situation. Supporting a high reliability organization means being familiar with the existing processes and protocols for handling calls, creating tickets, escalating issues, and resolving matters. We’ll introduce you to the concept of self-service tickets and the guidance given to hospital staff on how to submit a ticket. You’ll learn about the different priority levels for tickets as well as the tiers of IT support. When a call comes in, there are some important resources you’ll need to access in order to troubleshoot the problem. These can range from standard question templates to tip sheets to complex matrices and knowledge base articles (KBAs). Having these tools in your arsenal is essential as a Health IT support specialist. We‘ll also cover the JIRA process, the need for excellent documentation, and ways in which requests for change are communicated....

Melhores avaliações

AW

7 de mar de 2021

I found the fourth section the most interesting and enjoyable, however, all sections had new information. Thank you!

KR

1 de jul de 2022

This is a well done course. I've been in Hewalthcare IT for 12 years and this should be viewed by everyone.

Filtrar por:

1 — 13 de 13 Avaliações para o Operations and Patient Safety for Healthcare IT Staff

por Robin S

11 de jun de 2021

por Andrew W

8 de mar de 2021

por Kathy R

2 de jul de 2022

por Olayinka S

9 de mai de 2022

por basheer a h

23 de dez de 2021

por Mason J

28 de dez de 2021

por Mebrahtu A

22 de jul de 2021

por Waqas H

13 de out de 2021

por cheppel c

22 de ago de 2022

por Brandon R

15 de jul de 2021

por A.M I H A

19 de dez de 2020

por Vineeth V

16 de abr de 2021

por Essa A

27 de jul de 2021