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Voltar para Os fundamentos da administração da receita: a pedra fundamental da estratégia de receita

Comentários e feedback de alunos de Os fundamentos da administração da receita: a pedra fundamental da estratégia de receita da instituição ESSEC Business School

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223 avaliações

Sobre o curso

With a fixed capacity, a highly disposable product and high fixed costs, hotels are a natural candidate for the application of revenue management. Originally developed by the airlines in the 1970s, these analytics-based techniques help predict consumer behavior at the hotel’s market level so that the hotel can sell each room each night at the optimum price. With modern-day rising acquisition costs and distribution complexities, revenue management techniques have increasingly been adopted by both small and large hotel companies, making a comprehensive understanding of segmentation, forecasting and pricing an essential requirement for today’s hospitality professionals. The purpose of this course is to provide a core understanding of the fundamentals of revenue management, which ties into the larger picture of revenue strategy. The course is structured to provide an insightful look into Revenue Management. Created in conjunction with Duetto, this course is hosted by a group of revenue management leaders in both theory and with hands-on experience at properties around the world. Upon completion of the course students should be empowered with industry best practices, which can be applied across the vast diversification the hotel industry to empower those to optimize profits. Duetto delivers powerful revenue strategy solutions to the world’s leading hotels and casinos, combining unparalleled expertise with world-class cloud-based technology. Acknowledgement: Bela Nagy, Agnes Roquefort , Jonathon Liu, Frederic Toitot, Pierrick La Masne, Markus Keller - ACCOR Simone Truscello - ACE HOTELS. Richard Valtr - MEWS SYSTEM. Jean-Luc Chrétien - FAST BOOKING. Jeannette Ho - FAIRMONT RAFFLES HOTELS & RESORTS. Chinmai Sharma - TAJ HOTEL & RESORTS. Cindy Estis Green - KALIBRI LABS. Jason Thielbar - RED LION. Christopher Cooper - ROCCO FORTE. Rom Hendler - SANDS. Rafi Rejerano - AB Hotels. Riko Van Santen - KEMPINKI HOTELS & RESORTS. Vinod Sukhija - BANYAN TREE HOTELS & RESORTS. Olivier Flement - WALT DISNEY COMPANY. Cidalia Pinto Coehlo - LOUVRE HOTELS. Trevor Stuart-Hill - REVENUE MATTERS. Vincent Cusma, Marco Benvenuti, Eric Stoessel, Gayle Ehrean, Nevin Reed - DUETTO. Claire Bertrand, Vincent Chatain, Jessica Moses, Benjamin Six (ESSEC Business School), Emilie Dupré (IMAGE-IN), Gregory Halidy (TRIPLAY)...

Melhores avaliações

31 de Jul de 2017

very useful and rich with it content , the complimentary reading is awesome and indeed needed\n\nthe final exam is a bit hard , i do recommend it for people who are seeking knowledge in RM

25 de Nov de 2017

I value specifically the repetition of concepts across videos and readings - it meant it really solidified the learning and knowledge so that I now can confidently apply it.

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1 — 25 de 219 Avaliações para o Os fundamentos da administração da receita: a pedra fundamental da estratégia de receita

por Martin I L

9 de Dez de 2018

I'm giving this 3 stars, kind of like a 3 star hotel. Maybe some value for money, but you're not getting the best available product.

I enjoyed the videos and I learned a lot. Duetto has great insights, especially if you're already somewhat familiar with RM and the industry. For students, however, there are not enough opportunities to apply the concepts during the course. The result is a set of problems on the Final Exam that represent the first real chance for the student to apply all of the theory of the course. More practice in application of concepts before the final exam is necessary. Give more exercises for practice instead of waiting until the Final to throw problems at students.

An even bigger problem in the course was low quality writing and typing for Coursera materials. In the quizzes and in the closed-captioning, there were tons of typos. There was also text in the quizzes that I would bet was not proofread. Nobody proofed the in-course written materials. I'm sure I missed some quiz questions because of typos and text errors. There are two big textual errors on the Final Exam too, like someone decided to change the nature of the test question, but didn't delete all of the text from an earlier version of the question That happened to change the meaning of the question completely! And then the same weird error appeared again on the following question!

As far as outside materials go, it was good, when I could find it! Nearly all of the readings were from the corporate partner Duetto, but there were many bad hyperlinks. When I was lucky, I found the reading or video on my own, but sometimes I could not. I realize that I'm taking a canned course that was created a few years ago, but I'm paying, and all links to outside readings should work.

So there you have it. I learned a lot from the excellent videos by Nathaniel Green, who has since left Duetto. He does a great job of explaining Duetto's thinking about RM, which is pretty sophisticated. Looking back at when I first learned about RM 10 years ago, Duetto is leading RM thought exactly where it needs to go, to a place that understands big data and the explosion of channels. But other than the videos by Duetto and the outside articles that have live links, there is little value added.

por Francis G

30 de Jun de 2019

The course was very insightful and full of useful information. It was well presented, especially by Nathaniel Green. However, the constant hand gestures on every word by all presenters was too much and very distracting. In acting class, we would call this overacting. The final exam was extremely disappointing and hence the 3 stars. The course was knowledge based full of information. There was not one question based on the knowledge on the exam that you learned like the quizzes. The exam was practical as if you were an analyst having to take action at a hotel (what would you do?). The exam needs to be redone to test understanding of concepts taught (again it was an informative lecture) vs being solely a practical exam. I spent over two hours reviewing transcripts and it wasn’t necessary-disappointing.

por Justin T

2 de Ago de 2019

I'd like more practice questions throughout the coursing understanding when it makes sense to Yield or lower rates. The final quiz was complicated to understand.

por Wesley J A

23 de Jan de 2020

Very good. Just a few minor draw backs, most of the online complimentary links for reading and videos are not working or require you to sign in to a third party account.

por Tanay P

8 de Jul de 2019

It has been a great learning experience. Learnt a lot of new things. Thank you Coursera, Essec Business School and Duetto for guiding me.

Have a wonderful day ahead!

por Lemuel C

17 de Jun de 2020

Very thorough course on Revenue Management. Liked the structure of the course as well as the pace. A lot of content was explained in a short amount of time.

por Joseph D

19 de Mai de 2019

I've been in hotel business for over 10 years and this course reawakened me and extended my understanding.

por Cassandra G

19 de Dez de 2015

While I enjoyed most of the content of this course, I felt that it was one long advertisement for Duetto. I will certainly continue the course series because I enjoy the learning. Also, a note for presenters, please be aware of how distracting so many hand gestures can be. Thanks!

por Denis D

13 de Nov de 2016

I personally found this course extremely interesting and useful though I, myself, on the other side of the road as far as the Hotels are concerned. It had been though very important for me to understand how the Hotels are seeing the future in regard to revenue management and strategy. Thanks a a lot to Duetto team, the guys were absolutely phenomenal, I could not stop educating from them. Thank you all very much for another tremendously interesting and educational course.

por Haijing L

14 de Nov de 2018

This course provides me a structured knowledge on Revenue management, with the examples of best practices in the industry that I can directly apply on my daily work. It not only strengthened my understanding in revenue management as a whole, but also equipped me with essential skills in building and executing the revenue strategy effectively .

por Pawan B

4 de Out de 2020

This course was really skillful. All the articles under this course were well explined by the instuctors. I learned a lot about dynamic Fundamentals Of Revenue Management. I am very grateful to Coursera and ESSEC Business School for bringing this course into being. Highly recommendable.

por Suresh S

21 de Dez de 2018

Well planned and narrated program.

The course has been easy to understand and follow. Even experienced hoteliers has something new to learn. The faculty needs special mention as they have explained every topic in detailed manner. Thank you Coursera for this great initiative.

por Yanet S V V

27 de Mai de 2020

Me pareció un curso bastante completo para aquellos que quieren formarse en esta carrera profesional. Un punto a mejorar es la realización de casos prácticos al final del curso, podría ser un módulo interesante para ayudar al alumno a aplicar todas las terminlogias vistas.

por Luka T

23 de Abr de 2020

The whole concept is great, same as in the Distribution course. Amazing and enjoyable! However there seems to be loads of broken or expired links in Complimentary Readings sections, so it would be great if you have an option to fix it.

Other than that, 5*!

por Pedro F

13 de Abr de 2020

O curso em si é muito bom.O curso esta bastante claro , simples e fácil de se entender.Objectivo como sempre.A única questão que levanto é em relação aos links de leitura extra.Sempre temos links com erro, e nenhum video do youtube esta a funcionar.

por Pierre-Emmanuel R

13 de Mai de 2020

I had a little bit of notions in Revenue Management but this MOOC was really well explained and I now have a better understanding of why Revenue management is so important and what are the key tools to perform in this area.


26 de Mar de 2017

It was great to learn all basic of Revenue management. I have not remembered all words used for revenue management but could understand almost all. I will read materials and watch short movies again after this as well.

por Carlos E G

7 de Nov de 2020

The most useful course I have taken in revenue management field. It gives an exact first approach of what revenue management is and why it is important in nowadays hotel industry.

por Alex

11 de Set de 2021

This course is really wonderful with rich content and some quizzes. I have learned a lot about revenue management. Thank you Coursera, Essec Business School and instructors!

por Esther E S

25 de Nov de 2017

I value specifically the repetition of concepts across videos and readings - it meant it really solidified the learning and knowledge so that I now can confidently apply it.

por Gustavo M

11 de Jun de 2018

Me gustó mucho el curso. No tenía conocimientos sobre el tema y terminé teniendo una gran noción de conceptos y de forma de pensar las problemáticas de los negocios.

por Svetlana G

26 de Dez de 2018

The course is incredibly interesting, informative, and well paced. It would be good to have more practical examples in order to be better prepared for the end exam.

por Yiannis

4 de Mar de 2021

Exceptional Course; should be followed by any professional at hotel/ hospitality sector who

aim to deliver at hotel revenue management field. Highly recommended!

por Akorede E

17 de Abr de 2020

The course is so helpful and it was delivered in a very clear term, the instructor are very knowledgable of the subject with excellence presentation skills.

por Luiz C V d O F

27 de Out de 2021

A​ very good introductory course for begginers like me. As an intern in Pricing I found it easy to assimilate and a satisfying course about segmentation.