Informações sobre o curso
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Habilidades que você terá

CommunicationStaff ManagementCoachingPerformance Management

100% online

Comece imediatamente e aprenda em seu próprio cronograma.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Inglês

Legendas: Árabe, Francês, Italiano, Alemão, Inglês, Espanhol...

Programa - O que você aprenderá com este curso

Semana
1
1 horas para concluir

Introduction to Giving Helpful Feedback and Positive Feedback

The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.

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6 vídeos ((Total 28 mín.)), 1 leitura, 1 teste
6 videos
Why Feedback is Important5min
Positive Feedback Defined4min
The Impact of Positive Expectations2min
Positive Expectations at Work5min
Positive Feedback: Intriguing Possibilities6min
1 leituras
Course Syllabus10min
1 exercícios práticos
Week 1 Quiz20min
Semana
2
1 horas para concluir

Negative Feedback: Use With Caution

Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.

...
3 vídeos ((Total 21 mín.)), 1 teste
3 videos
Negative Feedback Bias4min
The Broad Impact of Negative Feedback9min
1 exercícios práticos
Week 2 Quiz12min
Semana
3
1 horas para concluir

The Seven Essential Feedback Skills - Part I

Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.

...
5 vídeos ((Total 34 mín.)), 1 teste
5 videos
Introduction to the Seven Feedback Skills2min
Skill 1: Focus on Specific Behavior8min
Skill 2: Keep it Impersonal12min
Skill 3: Keep it Goal-Oriented6min
1 exercícios práticos
Week 4 Part I Quiz20min
Semana
4
1 horas para concluir

The Seven Essential Feedback Skills - Part II

This week we continue building on your knowledge of the seven essential feedback skills.

...
5 vídeos ((Total 42 mín.)), 1 teste
5 videos
Skill 5: Ensure Understanding7min
Skill 6: Make Sure it is Controllable5min
Make Sure it is Controllable: The Manager's Role6min
Skill 7: Tailor the Feedback to Fit the Employee:10min
1 exercícios práticos
Week 4 Part II Quiz20min
4.7
75 avaliaçõesChevron Right

Principais avaliações do Giving Helpful Feedback

por DSSep 7th 2017

Great Course. I love the way it is designed, delivered. I learned a lot. The most imporatnt part is that I enjoy every bit of the session and completed everything less than a week. :)

por BCDec 3rd 2016

Excellent course. I started it being a bit skeptical, just with the intention to go quickly through some video scripts. but I changed my mind. There is so much to learn here

Instrutores

Avatar

Tracy Jennings

Senior Instructor
Organizational Leadership and Information Analytics Division

Sobre Universidade do Colorado em Boulder

CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies....

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