Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees.
In this third course in the Human Resources for People Managers specialization, we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals. These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.
Este curso faz parte do Programa de cursos integrados Gestão de Recursos Humanos: RH para gestores de pessoas
Managing Employee Performance
oferecido por
Programa de cursos integrados Gestão de Recursos Humanos: RH para gestores de pessoasUniversidade de MinnesotaUniversidade de Minnesota
Informações sobre o curso
4.7
574 classificações
Habilidades que você terá
Performance AppraisalHuman Resources (HR)Performance ManagementOrganizational Culture
Programa - O que você aprenderá com este curso
Semana
1GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS
In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.
11 vídeos (total de (Total 76 mín.) min), 4 testes
11 videos
1.1.2 About Larry Bourgerie3min
1.1.3 Linking Performance Management to Financial Outcomes (ROI)5min
1.1.4 Culture and Performance Management - A Global Perspective3min
1.2.1 Performance Management and Performance Review; Aren't They the Same Thing?4min
1.2.2 Purposes and Design Elements of Effective Performance Management9min
1.2.3 The Impact of Effective Performance Management Both Internally and Externally7min
1.3.1 Strategic Performance Management Model7min
1.3.2 Perils of Poorly Implemented Performance Management5min
1.3.3 Role of Training in Performance Management Strategy6min
1.3.4 Performance Management's Link to Strategy13min
4 exercícios práticos
Managing Employee Performance Overview10min
Performance Management Fundamentals10min
Strategy and Performance Management10min
Developing Performance Management Systems20min
Semana
2IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS
In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.
12 vídeos (total de (Total 78 mín.) min), 4 testes
12 videos
2.1.2 "Calculating" Performance8min
2.1.3 The Importance of Defining Performance5min
2.2.1 Traits, Behaviors, Results - What Is Important?7min
2.2.2 Performance-Task Skills vs Transferable Skills4min
2.2.3 Characteristics of Effective Performance Objectives13min
2.2.4 Developing Performance Standards6min
2.3.1 Are There Options When I am Measuring Performance6min
2.3.2 Why Use the Comparative Methods Approach?5min
2.3.3 Why Use the Absolute Methods Approach?3min
2.3.4 Why Use the Results Methods Approach?4min
2.3.5 Combo Method: Menu vs. Buffet5min
3 exercícios práticos
Defining Performance10min
Measuring Performance and Developing Objectives10min
Measuring Results and Behavior10min
Semana
3TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT
In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.
13 vídeos (total de (Total 99 mín.) min), 2 leituras, 4 testes
13 videos
3.1.2 Steps in Conducting an Effective Review15min
3.1.3 Components of a Review Form2min
3.1.4 Timing and Frequency of Reviews5min
3.1.5 Developing an Individual Development Plan4min
3.2.1 Components of Effective Feedback13min
3.2.2 What is Multi Rater Feedback?6min
3.2.3 Pros and Cons of Multirater Feedback8min
3.2.4 Costs of not Giving Feedback8min
3.3.1 Identifying Types of General Rating Errors7min
3.3.2 Rating Errors and Practical Impact5min
3.3.3 Training to Minimize Manager Bias In the Rating Process4min
3.3.4 Best Practices to Minimize Legal Exposure4min
2 leituras
Performance Review TED Talk10min
NY Times Article on Giving Effective Feedback10min
4 exercícios práticos
Effective Reviews10min
Effective Feedback10min
Preventing Rater Bias10min
Tools for Effective Performance Management20min
Semana
4CREATING A POSITIVE PERFORMANCE CULTURE
You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.
11 vídeos (total de (Total 87 mín.) min), 4 testes
11 videos
4.1.2 What is Culture?6min
4.1.3 Fundamentals of Civility -The 3 R's6min
4.2.1 What is a Culture of Incivility?7min
4.2.2 Impact of Culture Incivility (Individuals & Teams)8min
4.2.3 Hard and Soft Costs of Incivility on Organizations7min
4.2.4 Culture's Impact on Performance Management6min
4.3.1 Building on Your Values and Strengths8min
4.3.2 Creating and Reinforcing Performance Norms and Values9min
4.3.3 Linking Cultural Norms and Behavior into HR and Performance Management Practices11min
4.3.4."Walk the Talk": Model the Behavior Where You Are11min
4 exercícios práticos
Role of Culture in the Organization10min
The High Cost of Incivility10min
Creating and Maintaining a Performance Management Culture10min
Creating a Positive Performance Culture20min
45%
comecei uma nova carreira após concluir estes cursos
43%
consegui um benefício significativo de carreira com este curso
Melhores avaliações
por BO•Jul 1st 2018
Another great course. This course explains and delivers the benefits of having clear goals and objectives that outline who, what, and when of the employee and reduces any surprises to expectations!
por IN•Aug 18th 2018
Excellent course.\n\nVery engaging author and teacher. Amazing coursework - Specifically regarding the Management by Objectives approach. Very intuitive design, and great value for money.
Instrutores
Larry Bourgerie
Senior LecturerCarlson School of Management, Department of Work and Organizations
Sobre Universidade de MinnesotaUniversidade de Minnesota
The University of Minnesota is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
Sobre o Programa de cursos integrados Gestão de Recursos Humanos: RH para gestores de pessoas
Do you have people reporting to you that need managing? Or perhaps you want to consider a career in human resources? Or freshen up your HR knowledge?
This specialization provides a robust introduction to the key principles, policies, and practices of human resource management. The specialization begins with a foundational course that considers alternative approaches to managing human resources, provides a background to the U.S. legal context in which employees are hired, fired, rewarded, and managed, and outlines the different reasons that people are motivated to work. The remaining three courses tackle three core areas that all managers should understand: hiring employees, evaluating their performance, and rewarding them. Throughout the courses, an accessible, scientific approach is embraced such that best practices and practical tips are informed by research, but presented in accessible, applied ways.
Upon completing the specialization, learners will have a deeper understanding of what works in the workplace, including a toolkit of best practices for hiring, managing, and rewarding employees.
The specialization will be valuable for managers and entrepreneurs taking on these responsibilities as well as anyone else interested in the fundamental principles of human resource management. The Capstone Project will provide an opportunity to apply this knowledge to a real situation, including your own organization or work unit if desired.
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