Why do so many brilliant plans fail to deliver? What do you have to do to make things happen and make things right in services companies or service areas? Our teams require a new structured operational mindset that unifies improvement, promised service delivery and financial results.
oferecido por
How to Build an Effective Service Company
IESE Business School IESE Business School - Instituto de Estudos Superiores da EmpresaInformações sobre o curso
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Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Nível iniciante
Aprox. 9 horas para completar
Inglês
Legendas: Inglês
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Nível iniciante
Aprox. 9 horas para completar
Inglês
Legendas: Inglês
oferecido por
IESE Business School IESE Business School - Instituto de Estudos Superiores da Empresa
For over fifty years, IESE, the graduate business school of the University of Navarra, has been at the forefront of management education, developing and inspiring business leaders who strive to make a deep, positive and lasting impact on the people, companies and society they serve.
Programa - O que você aprenderá com este curso
1 hora para concluir
Course Overview
In this course, you will follow four companies, each in a different industry (finance, gas, health and tourism), as they implement an efficient and cutting-edge operations model (SPDM) to address the problems that do not allow them to deliver an excellent service, and improve their results. Through these cases, and the application of this practical framework, you will gain a deep understanding of how to increase your efficiency while providing a 5 star service, as well as getting results and things done in your own company.
1 hora para concluir
3 vídeos (Total 26 mín.), 3 leituras
2 horas para concluir
The Operations Puzzle
During this module, the following topics will be covered: promise and its five dimensions (cost, time, range, innovation, and consistency), essence or DNA’s company, flame red or the structure holding up the essence, client archetype, service specifications and moments of truth (MMT).
2 horas para concluir
12 vídeos (Total 62 mín.), 2 leituras, 1 teste
2 horas para concluir
Unlocking Capacity to Tackle Higher Value-Added Tasks
During this module, the following topics will be covered: service and product mix, task=problem=knowledge, capacity analysis and matrix, load matrix and task benchmark.
2 horas para concluir
11 vídeos (Total 77 mín.), 3 leituras, 1 teste
1 hora para concluir
No Hire, No Fire
During this module, the following topics will be covered: operational variables, E2E process & green benches, 7 times, operational rules and types of decisions.
1 hora para concluir
17 vídeos (Total 54 mín.), 1 leitura, 1 teste
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