By drawing on social science perspectives, this course enables you to learn what diversity is, and how to use it to maximize team performance, innovation and creativity. You also learn how to draw out the collective wisdom of diverse teams, handle conflict and establish common ground rules through real-world cases and peer-to-peer discussions. In addition, you discover how to overcome common biases faced in diverse teams. Systems of power, reward and rhetoric are discussed to help you create prosperous teams where differences flourish.
Este curso faz parte do Programa de cursos integrados Culture-Driven Team Building
Optimizing Diversity on Teams
oferecido por
Programa - O que você aprenderá com este curso
Semana
1Promoting Diversity in the Workplace
This module is all about the hidden barriers that can prevent you from promoting and leveraging the benefits of diversity on your team. We will learn specific strategies to get buy-in for diversity initiatives. We will learn about the biases that can harm these efforts, and discuss effective means of identifying and reducing these biases. Towards the end of the module, you will hear from two diversity experts. The first is Arjun Shankar, Co-Director of the Center for Curiosity at the University of Pennsylvania. In this role, he has studied cultural barriers to inclusion in organizations and offers insights based on his research. The second expert is Stanford Thompson, Executive Director of the music education non-profit, Play On, Philly! Stanford advises symphony orchestras nationally on how to improve their diversity, and will offer practical advice on making any team more inclusive. By the end of the module, you will be better positioned to develop diversity initiatives that go beyond compliance and make inclusion a core strength of your team.
8 vídeos (Total de 54 min), 2 leituras, 2 testes
8 videos
The Hidden Diversity Problem3min
Promoting Diversity3min
Managing Rewards Systems4min
Managing Personal Bias4min
Being A Good Ally4min
Interview with Arjun Shankar10min
Interview with Stanford Thompson21min
2 leituras
How to Manage Cultural Differences in Global Teams (“4 minute read”)10min
Fostering Innovation Through a Diverse Workforce10min
1 exercício prático
Module 1 Quiz10min
Semana
2Team Diversity Basics
In the first module, you will learn the essentials of why diversity matters for teams, and why it can be difficult to build diverse teams. We will overview basic concepts of difference, bias, and conflict that will serve as a foundation for later modules.
14 vídeos (Total de 59 min), 4 leituras, 2 testes
14 videos
Diversity Matters and So Do Our Biases4min
Intro of Torian Richardson3min
Diversity and Inclusion Issues on International Teams3min
Strategies for Adapting to a New Team Culture2min
Cases of Strategic Focus on Diversity and Inclusion3min
Addressing a Critical Situation of Bias2min
Cultivating the Right Mindset to Manage Diversity and Inclusion Issues2min
Interview with Andrés Castro Samayoa4min
Interview with Ann Tiao13min
Intro of Harvey Floyd II1min
Strategies for Reducing Bias5min
Questions that Help You Create a Diverse and Inclusive Team4min
Frameworks for Managing Difficult Conversations4min
4 leituras
Social Identity Theory10min
Examples of Microaggressions10min
Andrés Castro Samayoa Biography10min
Harvey Floyd II Biography10min
1 exercício prático
Module 2 Quiz10min
Semana
3Managing Conflict
In this module, we will move from promoting diversity to looking at the conflicts that can arise in diverse work environments. You will learn about why conflicts occur and how you can develop norms to address them. By the end of the module, you will be able to have better conversations related to diversity issues in the workplace.
8 vídeos (Total de 55 min), 2 leituras, 2 testes
8 videos
M3 Overview3min
Why Conflicts Occur5min
Conflict Types and Origins5min
Addressing Representational Gaps5min
Conflict Resolution Strategies6min
Addressing Oppression-Based Conflict5min
Interview with Marybeth Gasman22min
M3 Recap1min
2 leituras
5 Keys To Dealing with Workplace Conflict by Mike Myatt (3 pages)10min
Representational Gaps, Information Processing and Conflict in Functionally Diverse Teams (14 pages)10min
1 exercício prático
Module 3 Quiz16min
Semana
4Diversity Case Study
In this module, you will get a practical perspective on managing diversity in teams by looking at real life cases of companies creating a more inclusive workplace. Looking at the experience of Google, Nike and UnitedHealthcare, you will see how major businesses are applying specific strategies and techniques for overcoming barriers to inclusion.
9 vídeos (Total de 50 min), 2 leituras, 2 testes
9 videos
High Performance on Diverse Teams2min
Creating Inclusion Through Participation4min
Nike Introduction3min
Nike Goals3min
Nike Roles2min
Nike Norms2min
Interview with Jacqui Barton23min
M4 Recap1min
2 leituras
Nike's recent diversity challenge10min
Global Leadership: Working Across Borders10min
1 exercício prático
Module 4 Quiz14min
Instrutores
Dr. Aviva Legatt
Affiliated FacultyOrganizational Dynamics
Derek Newberry, Ph.D.
LecturerOrganizational Dynamics
Sobre University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Sobre o Programa de cursos integrados Culture-Driven Team Building
Master the strategies and tools that enable you to form, join and lead teams more effectively.
In this five-course specialization, you learn how to:
· Recognize aspects of team culture
· Draw out the collective wisdom of diverse teams
· Handle conflict
· Establish common ground rules
· Maximize team performance
· Create a team culture of continuous learning
The program culminates in a capstone project in which you apply the skills you learned. You observe, diagnose and make recommendations to solve a team culture problem in a real-world case provided by N2Growth, a global consultancy focused on cultural transformation and leadership development.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
Qual é a política de reembolso?
Existe algum auxílio financeiro disponível?
Mais dúvidas? Visite o Central de Ajuda ao Aprendiz.
O Coursera proporciona acesso universal à melhor educação do mundo fazendo parcerias com as melhores universidades e organizações para oferecer cursos on-line.
© 2018 Coursera Inc. Todos os direitos reservados.
