Informações sobre o curso

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100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível iniciante
Aprox. 23 horas para completar
Inglês
Legendas: Inglês
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível iniciante
Aprox. 23 horas para completar
Inglês
Legendas: Inglês

oferecido por

Logotipo de Universidade de Illinois em Urbana-ChampaignUniversidade de Illinois em Urbana-Champaign

Universidade de Illinois em Urbana-ChampaignUniversidade de Illinois em Urbana-Champaign

Programa - O que você aprenderá com este curso

Semana
1

Semana 1

4 horas para concluir

MODULE 0: Orientation and Introduction to the Case Study Method

4 horas para concluir
5 vídeos (Total 62 mín.), 6 leituras, 3 testes
5 videos
Case Method Analysis14min
Defining the Problem11min
Writing an Executive Summary9min
The BlackBerry Case15min
6 leituras
Syllabus10min
About the Discussion Forums10min
Updating Your Profile10min
Social Media10min
Module 0 Readings and Resources10min
About the Jeopardy Quiz10min
2 exercícios práticos
Orientation Quiz10min
Demographics Survey26min
4 horas para concluir

MODULE 1: What Makes a Great New Product

4 horas para concluir
3 vídeos (Total 35 mín.), 1 leitura, 2 testes
3 videos
Why New Products Succeed12min
New Product Ideas12min
1 leituras
Module 1 Readings and Resources10min
Semana
2

Semana 2

6 horas para concluir

MODULE 2: Product Development Customer Knowledge Requirement

6 horas para concluir
4 vídeos (Total 71 mín.), 1 leitura, 4 testes
4 videos
Stages in New Product Development14min
Steps in Customer Insight Research22min
The Kellogg's Case14min
1 leituras
Module 2 Readings and Resources10min
Semana
3

Semana 3

4 horas para concluir

MODULE 3: Identifying the Voice of Your Customer

4 horas para concluir
3 vídeos (Total 40 mín.), 1 leitura, 2 testes
3 videos
Voice of the Customer (VOC)12min
House of Quality13min
1 leituras
Module 3 Readings and Resources10min
Semana
4

Semana 4

5 horas para concluir

MODULE 4: Design Thinking and Customer Journey Maps

5 horas para concluir
6 vídeos (Total 59 mín.), 2 leituras, 3 testes
6 videos
Design Thinking Part 21min
Mapping Customer Experiences12min
Creating Customer Personas7min
Creating Customer Journey Maps17min
Gies Online Programs3min
2 leituras
Module 4 Readings and Resources10min
Congratulations!10min
1 exercício prático
End of Course Survey52min

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Perguntas Frequentes – FAQ

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  • You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.

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