Case Study: Using Active Listening Skills

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From the course by University of California, Irvine
Conflict Resolution Skills
380 ratings
University of California, Irvine

Conflict Resolution Skills

380 ratings
Course 2 of 4 in the Specialization Conflict Management
From the lesson
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

Meet the Instructors

  • Najla DeBow
    Najla DeBow
    Instructor
    University of California, Irvine Extension