If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
oferecido por
Universidade da Califórnia, DavisInformações sobre o curso
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Resultados de carreira do aprendiz
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comecei uma nova carreira após concluir estes cursos
38%
consegui um benefício significativo de carreira com este curso
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Aprox. 18 horas para completar
Inglês
Legendas: Inglês
Resultados de carreira do aprendiz
40%
comecei uma nova carreira após concluir estes cursos
38%
consegui um benefício significativo de carreira com este curso
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Aprox. 18 horas para completar
Inglês
Legendas: Inglês
oferecido por
Universidade da Califórnia, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
Programa - O que você aprenderá com este curso
5 horas para concluir
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
5 horas para concluir
12 vídeos (Total 83 mín.), 5 leituras, 1 teste
12 videos
Course Overview2min
Module 1 Overview1min
Three Constructs for Performance: Process, People, & Practice12min
Mission & Purpose8min
What is Your Sentence?8min
Expectations Overview7min
Expectations vs. The Manual6min
Giving Feedback (Optional)5min
Beginning to Define Expectations5min
Expectations and Standards11min
Defining Expectations for Leaders and the Team6min
Leadership Compass5min
5 leituras
A Note from UC Davis10min
Dan Pink: What is Your Sentence?15min
Elements of Mission Statements15min
4 Hard Questions to Ask About Your Company's Purpose15min
Worksheet: Clarifying Expectations vs. the Manual30min
1 exercício prático
Module 1 Quiz30min
4 horas para concluir
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
4 horas para concluir
7 vídeos (Total 54 mín.), 4 leituras, 1 teste
7 videos
Key Performance Indicators7min
Defining Individual Goals11min
Accountability Defined5min
Tactical vs. Developmental Accountability8min
Having an Accountability Conversation12min
Why Managers are Uncomfortable with Accountability Conversations6min
4 leituras
Performance Management and KPIs15min
What is Your Accountability?15min
Worksheet: Accountability30min
Right Way to Hold People Accountable10min
1 exercício prático
Module 2 Quiz30min
4 horas para concluir
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
4 horas para concluir
6 vídeos (Total 45 mín.), 1 leitura, 2 testes
6 videos
Diagnosing and Addressing Performance Gaps5min
Coaching Algebra8min
Skillset Coaching10min
Mindset Coaching10min
Putting it all Together8min
1 leituras
Overcoming the Toughest Common Coaching Challenges10min
1 exercício prático
Module 3 Quiz20min
5 horas para concluir
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
5 horas para concluir
4 vídeos (Total 19 mín.)
4 videos
Milestone 1 Overview9min
Tips for Giving Feedback5min
Course Summary1min
Avaliações
Principais avaliações do SETTING EXPECTATIONS & ASSESSING PERFORMANCE ISSUES
por KB22 de Ago de 2018
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
por LB8 de Jun de 2018
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
por RM7 de Jan de 2017
The courses in this specialization keep on getting better and better. I believe that I have never had a better grounding in what coaching is than in this series.
por MW20 de Out de 2016
Instructor is very engaging and provides additional learning resources. Content very useful for long-time and new leaders and managers. Great specialization!!!!
Perguntas Frequentes – FAQ
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.
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