If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach.
We look forward to you joining us as we explore these essential coaching topics!
Este curso faz parte do Programa de cursos integrados Coaching Skills for Managers
Setting Expectations & Assessing Performance Issues
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Programa - O que você aprenderá com este curso
Semana
1Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
12 videos (Total 83 min), 4 leituras, 1 teste
12 videos
Course Overview2min
Module 1 Overview1min
Three Constructs for Performance: Process, People, & Practice12min
Mission & Purpose8min
What is Your Sentence?8min
Expectations Overview7min
Expectations vs. The Manual6min
Giving Feedback (Optional)5min
Beginning to Define Expectations5min
Expectations and Standards11min
Defining Expectations for Leaders and the Team6min
Leadership Compass5min
4 leituras
Dan Pink: What is Your Sentence?15min
Elements of Mission Statements15min
4 Hard Questions to Ask About Your Company's Purpose15min
Worksheet: Clarifying Expectations vs. the Manual30min
1 exercício prático
Module 1 Quiz30min
Semana
2Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
7 videos (Total 54 min), 6 leituras, 1 teste
7 videos
Key Performance Indicators7min
Defining Individual Goals11min
Accountability Defined5min
Tactical vs. Developmental Accountability8min
Having an Accountability Conversation12min
Why Managers are Uncomfortable with Accountability Conversations6min
6 leituras
Podcast Episode: Why Managers Must Establish KPI for Every Role on Their Team19min
Reading: Performance Management and KPIs15min
Reading: What is Your Accountability?15min
Worksheet: Accountability30min
Podcast Episode: Basic Elements Required for Accountability13min
Reading: Right Way to Hold People Accountable10min
1 exercício prático
Module 2 Quiz30min
Semana
3Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
6 videos (Total 45 min), 2 leituras, 2 testes
6 videos
Diagnosing and Addressing Performance Gaps5min
Coaching Algebra8min
Skillset Coaching10min
Mindset Coaching10min
Putting it all Together8min
2 leituras
Podcast Episode: Managers and Coaching Algebra19min
Reading: Overcoming the Toughest Common Coaching Challenges10min
1 exercício prático
Module 3 Quiz20min
Semana
4Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
4 videos (Total 19 min), 1 teste
4 videos
Milestone 1 Overview9min
Tips for Giving Feedback5min
Course Summary1min
50%
comecei uma nova carreira após concluir estes cursos
83%
consegui um benefício significativo de carreira com este curso
Melhores avaliações
por KB•Aug 23rd 2018
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
por LB•Jun 9th 2018
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
Instrutores
Kris Plachy
CEO and Founder & Instructor, Leadership Coach, LLC & UC Davis Division of Continuing and Professional Education
Sobre University of California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
Sobre o Programa de cursos integrados Coaching Skills for Managers
In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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