Informações sobre o curso
4.7
105 classificações
22 avaliações
Programa de cursos integrados
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Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Nível iniciante

Nível iniciante

Horas para completar

Aprox. 12 horas para completar

Sugerido: 4 weeks of study, 2-3 hours/week...
Idiomas disponíveis

Inglês

Legendas: Inglês, Árabe
Programa de cursos integrados
100% online

100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Nível iniciante

Nível iniciante

Horas para completar

Aprox. 12 horas para completar

Sugerido: 4 weeks of study, 2-3 hours/week...
Idiomas disponíveis

Inglês

Legendas: Inglês, Árabe

Programa - O que você aprenderá com este curso

Semana
1
Horas para completar
2 horas para concluir

Missing Deadlines and Dealing with Change

Welcome to Coaching for Managers Specialization Course 4: Coaching Conversations. In this first module we're going to focus on two common coaching conversations - an employee who consistently misses predetermined deadlines, and an employee dealing with a process change. By the end of this module, you should be able to differentiate between a developmental coaching approach and a directive management conversation, suggest strategies for both mindset and skill set coaching, and identify mindset and skill set gaps in employees. After a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled; we will wrap up each lesson with an in depth review and analysis of both the ineffective example and the effective example before you have the opportunity to check your understanding of the material....
Reading
10 vídeos (total de (Total 41 mín.) min), 5 leituras, 1 teste
Video10 videos
Missing Deadlines and Dealing with Change Overview1min
Consistently Missing Deadlines Introductionmin
Consistently Missing Deadlines Ineffective Example (Scenario)1min
Consistently Missing Deadlines Example (Scenario)3min
Consistently Missing Deadlines Review & Analysis12min
Dealing with Change Introductionmin
Dealing with Change Ineffective Example (Scenario)1min
Dealing with Change Example (Scenario)7min
Dealing with Change Review & Analysis8min
Reading5 leituras
The Executive's Guide to Better Listening10min
How to Have a Coaching Conversation10min
Leaders and Impatience - An Undermining Combination (Podcast)25min
Coaching People Through Change10min
What Needs to Change When Things Change (Podcast)17min
Quiz1 exercício prático
Module 1 Quiz15min
Semana
2
Horas para completar
5 horas para concluir

Former High Performer & Consistently Late to Work

In this next module we'll focus on an employee who is a former high performer who is experiencing a skill set gap and an employee who is consistently late to work. By the end of this module you should be able to articulate some additional strategies for skill set coaching, such as peer mentoring, as well as be able to describe how to make use of the feedback loop in a coaching conversation. As in Module 1, after a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled. Then we will wrap up each lesson with an in-depth review and analysis of both the ineffective and effective example. A quiz at the end of the module will allow you to assess your understanding of the material....
Reading
9 vídeos (total de (Total 28 mín.) min), 5 leituras, 1 teste
Video9 videos
Former High Performer Introduction2min
Former High Performer Ineffective Example (Scenario)1min
Former High Performer Example (Scenario)2min
Former High Performer Review & Analysis5min
Consistently Late to Work Introduction1min
Consistently Late to Work Ineffective Example (Scenario)1min
Consistently Late to Work Example (Scenario)3min
Consistently Late to Work Review & Analysis7min
Reading5 leituras
Fixing the Skills Gap Through Knowledge Transfer5min
Performance is not an Opinion (Podcast)17min
Coaching the Top Performer (Podcast)16min
Coaching to Eliminate Chronic Tardiness10min
Give a Coaching Conversation a Try (Activity)min
Quiz1 exercício prático
Module 2 Quiz15min
Semana
3
Horas para completar
2 horas para concluir

Dealing with Difficult Colleagues & Coaching the Coach

In our last module covering techniques and strategies in common coaching conversations, we're going to go over how to coach someone who is dealing with difficult colleagues as well as how to coach a fellow coach-manager. In this module, you'll learn how to empower your employees to deal with their own problems (instead of fixing them for your employees) through coaching, be able to demonstrate the use of good questioning techniques and use of the Thought Model to not only to help identify issues but to help the employee come up with new solutions and thoughts, and, finally, how to apply coaching techniques you already know and use when coaching another coach-manager. We'll also discuss the importance of coaching the person in the room. As you're reviewing this material, think about how you can apply the strategies you learn in these videos to your coaching practice....
Reading
8 vídeos (total de (Total 32 mín.) min), 4 leituras, 1 teste
Video8 videos
An Employee Dealing with Difficult Colleagues Introduction1min
An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)1min
An Employee Dealing with Difficult Colleagues Example (Scenario)6min
An Employee Dealing with Difficult Colleagues Review & Analysis7min
Coaching the Coach Introduction1min
Coaching the Coach Example (Scenario)7min
Coaching the Coach Review & Analysis4min
Reading4 leituras
How Managers Can Help Employees Deal with Difficult People (Podcast)30min
Basic Elements Required for Accountability (Podcast)14min
Workplace Bullying10min
Tips for How to Coach Managers10min
Quiz1 exercício prático
Module 3 Quiz15min
Horas para completar
1 hora para concluir

Key Takeaways for Effective Coaching

Before moving on to this course's specialization milestone, we're going to step back a bit and take a look at some final items to consider as you really begin to put everything you've learned throughout the specialization into practice within your organization. You'll be able to relate the importance of identifying an employee's thoughts, acknowledging an employee's strengths along with what needs to be worked on when coaching, making sure that an employee buys into the process and actually wants to participate in a coaching conversation. We'll wrap up with talking about how, like any skill, coaching takes practice, and making mistakes is part of the learning process....
Reading
5 vídeos (total de (Total 24 mín.) min), 3 leituras, 1 teste
Video5 videos
Identifying Thoughts6min
Acknowledging Strengths4min
Confirming Willingness to be Coached4min
Making Mistakes is Okay6min
Reading3 leituras
The Business Benefits of Positive Leadership10min
Managers and Kindness (Podcast)16min
Appreciation, Not Recognition (Podcast)14min
Quiz1 exercício prático
Module 4 Quiz15min
Semana
4
Horas para completar
13 horas para concluir

Milestone 3: Demonstrate Your Ability to Coach Effectively

In this final module, it's time to actually prep for and have some coaching conversations. This is a true test for yourself to see how far you've come in this specialization and will help you reflect on areas in which you're already doing well and areas where you still may need a little work. This module contains an overview video discussing key ideas to consider when working on the milestone, as well as some review videos from earlier courses in the specialization that should help you as you work on the assignments related to this milestone. Good luck!...
Reading
8 vídeos (total de (Total 61 mín.) min), 1 teste
Video8 videos
Actions and Results (from "Managing as a Coach" course)9min
Circumstances, Thoughts, and Feelings (from "Managing as a Coach" course)7min
Coaching Tools (from "Coaching Practices" course)15min
Acknowledging Strengths (from earlier in this course)4min
Tips for Giving Feedback5min
Course Summary4min
Specialization Summary3min
4.7
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Melhores avaliações

por GBAug 30th 2016

Very good course. Specially the assignment where in the participant gets to record the coaching conversation and shares for review. Also, gets a chance to review the assignment of fellow partici

por AHFeb 18th 2017

It was a very good course which provided a thorough platform for launching and up scaling the coaching conversation skills

Instrutores

Avatar

Kris Plachy

CEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education

Sobre University of California, Davis

UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact....

Sobre o Programa de cursos integrados Coaching Skills for Managers

In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools....
Coaching Skills for Managers

Perguntas Frequentes – FAQ

  • Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.

  • Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.

  • While there are no official prerequisites for this course, this course does build upon ideas and materials presented in the three other courses within the Coaching Skills for Managers Specialization. It is highly recommended that you either complete the following courses or be familiar with the coaching topics covered in these courses before taking this course:

    Managing as a Coach

    Setting Expectations and Performance Issues

    Coaching Practices

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