Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series.
Este curso faz parte do Programa de cursos integrados Customer Experiences with Contact Center AI - Dialogflow CX
Virtual Agent Development in Dialogflow CX for Citizen Devs
Informações sobre o curso
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
Sobre Programa de cursos integrados Customer Experiences with Contact Center AI - Dialogflow CX
In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.
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Definitions“Service” means the Lab Service and the Lab Creation Service, collectively, along with the Qwiklab Site.“Lab Service” means the educational, training, and learning services provided to you through the Qwiklabs Site, or any related website provided by Cloud vLab, in concert with your respective Lab Sponsor.“Creator role” means the designation of your account as a creator to access the “Lab Creation Service”. If you have the Creator role, all sections of this agreement apply to you including sections that reference the Lab Service and the Lab Creation Service.“Lab Creation Service” means the services and functionality hosted by Cloud vLab and made available to you only if you have a “Creator role” on or through the Qwiklabs Site through which you may deploy, configure, customize, manage, administer, and control a virtual server for implementing and testing software as a part of your training through the Lab Service.“Lab Sponsor” means the company or other organization with whom you are employed or otherwise associated in connection with the Lab Service."Content" means any content or work of authorship created, owned or licensed by you only if you have a “Creator role’, submitted to the Lab Creation Service, and that is transmitted, rendered, displayed or executed on or through the Service, including without limitation any text, postings, audio, sounds, video, photos, images, messages, software, and materials.“Sponsor Content” means any content or work of authorship created, owned, or licensed by your Lab Sponsor and utilized in the Service.“Qwiklabs Technology” means all of Cloud vLab’s proprietary technology (including, but not limited to, software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs, and other tangible or intangible technical material or information) made available to you by Cloud vLab in providing the Service, excluding Sponsor Content.“Qwiklabs Site” means the web site located at Qwiklab.com, and/or any related or successor URLs operated or controlled by Cloud vLab.“Resources” means any virtual or physical infrastructure provided to you by the Service.Use of the ServiceOverview of Rights
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Last Updated: September 1, 2015
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