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    269 resultados referentes a "customer experience"

    • IE Business School

      IE Business School

      Branding and Customer Experience

      Habilidades que você terá: Customer Experience, Strategy and Operations, User Experience, Brand, Finance, Human Computer Interaction, Experience, Customer Relationship Management, Customer Success, Sales, Marketing

      4.6

      (364 avaliações)

      Intermediate · Course

    • Gratuito

      Universidad Austral

      Universidad Austral

      Diseño de Experiencia en Servicios

      Habilidades que você terá: Customer Experience, User Experience, Strategy and Operations, Human Computer Interaction, Finance, Business Psychology, User Experience Design, Marketing, Research and Design, Customer Success, Customer Relationship Management, Sales, Communication, Experience

      4.8

      (447 avaliações)

      Beginner · Course

    • University of Pennsylvania

      University of Pennsylvania

      Customer Analytics

      Habilidades que você terá: Analysis, Data Analysis, Customer Analysis, Regression Analysis, Analytics, Big Data, Probability & Statistics, Data Management, General Statistics, Business Analysis, Predictive Analytics, Regression, Marketing, Statistical Analysis

      4.6

      (10.9k avaliações)

      Mixed · Course

    • Google

      Google

      Foundations of User Experience (UX) Design

      Habilidades que você terá: Research and Design, User Experience, Accounting, Web Development, Finance, Brand, Leadership and Management, Business Psychology, Financial Analysis, User-Centered Design, User Experience Design, Investment Management, Human Computer Interaction, Web Design, Personal Advertisement, Experience, Personal Branding, Design Thinking, Design Sprint, Business Analysis, Data Analysis, Marketing, Social Media, Brand Management, Communication, Entrepreneurship, Problem Solving

      4.8

      (30k avaliações)

      Beginner · Course

    • Google

      Google

      Google Digital Marketing & E-commerce

      Habilidades que você terá: Accounting, Advertising, Analysis, Back-End Web Development, Big Data, Business Analysis, Cloud Computing, Communication, Customer Relationship Management, Customer Success, Customer Support, Data Analysis, Data Management, Data Visualization, Digital Marketing, E-Commerce, Entrepreneurship, Finance, Financial Analysis, General Statistics, Human Computer Interaction, Human Resources, Leadership and Management, Market (Economics), Market Research, Marketing, Marketing Strategy, Media Strategy & Planning, Probability & Statistics, Research and Design, Sales, Social Media, Software As A Service, Software Engineering, Software Testing, Strategy, Strategy and Operations, Supply Chain and Logistics, User Experience, Web Development

      4.8

      (1.1k avaliações)

      Beginner · Professional Certificate

    • Salesforce

      Salesforce

      Salesforce Sales Operations

      Habilidades que você terá: B2B Sales, Business Analysis, Cloud Computing, Cloud Platforms, Customer Relationship Management, Customer Success, Databases, Digital Marketing, Entrepreneurship, Finance, Leadership and Management, Market Analysis, Market Research, Marketing, Operations Management, Prospecting and Qualification, Research and Design, Sales, Spreadsheet Software, Strategy, Strategy and Operations

      4.6

      (419 avaliações)

      Beginner · Professional Certificate

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      University of Pennsylvania

      University of Pennsylvania

      AI For Business

      Habilidades que você terá: Accounting, Applied Machine Learning, Artificial Neural Networks, Big Data, Business Analysis, Clinical Data Management, Computational Thinking, Computer Programming, Customer Analysis, Customer Relationship Management, Customer Success, Data Analysis, Data Management, Data Mining, Data Warehousing, Database Administration, Databases, Deep Learning, Entrepreneurship, Feature Engineering, Finance, Financial Analysis, Human Resources, Leadership and Management, Machine Learning, Marketing, Natural Language Processing, Reinforcement Learning, Sales, Security Engineering, Software Security, Strategy and Operations, Theoretical Computer Science

      4.7

      (75 avaliações)

      Beginner · Specialization

    • Placeholder
      Google Cloud

      Google Cloud

      Customer Experiences with Contact Center AI - Dialogflow CX

      Habilidades que você terá: Applied Machine Learning, Business Psychology, Cloud Computing, Communication, Computer Graphics, Finance, Google Cloud Platform, Human Computer Interaction, Interactive Design, Machine Learning, Natural Language Processing, Ordered Pair, Reinforcement Learning, Research and Design, User Experience, User Experience Design

      4.4

      (138 avaliações)

      Beginner · Specialization

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      Queen Mary University of London

      Queen Mary University of London

      Getting Started with Leadership

      Habilidades que você terá: Research and Design, Entrepreneurship, Strategy and Operations, Human Resources, Leadership and Management, Problem Solving, Leadership Development, Marketing, Strategy, Sales

      Advanced · Course

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      Coursera Project Network

      Coursera Project Network

      Customer Journey Maps with IoT Touchpoints in Miro

      Habilidades que você terá: User Experience, Human Computer Interaction, Finance, Sales, Customer Success, Marketing, Customer Relationship Management

      4.9

      (11 avaliações)

      Intermediate · Guided Project

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      Knowledge Accelerators

      Knowledge Accelerators

      Customer Service Fundamentals

      Habilidades que você terá: Entrepreneurship, Research and Design, Strategy and Operations, Adaptability, Customer Relationship Management, Marketing, Finance, Customer Analysis, Problem Solving, Leadership and Management, Human Computer Interaction, User Research, Communication, Customer Success, Business Analysis, Design and Product, Sales, Process, Emotional Intelligence, Customer Support, Supply Chain and Logistics, Time Management, Business Psychology

      4.8

      (1.1k avaliações)

      Beginner · Course

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      Gratuito

      University of London

      University of London

      Brand Management: Aligning Business, Brand and Behaviour

      Habilidades que você terá: Strategy and Operations, Corporate Accouting, Brand, Employment, Leadership and Management, Experience, Sales, Customer Success, Brand Management, Marketing, Stock, Finance, Customer Relationship Management

      4.9

      (5.7k avaliações)

      Beginner · Course

    Pesquisas relacionadas a customer experience

    customer experiences with contact center ai - dialogflow cx
    customer experiences with contact center ai - dialogflow es
    branding and customer experience
    1234…23

    Em resumo, aqui estão 10 dos nossos cursos mais populares customer experience

    • Branding and Customer Experience: IE Business School
    • Diseño de Experiencia en Servicios: Universidad Austral
    • Customer Analytics: University of Pennsylvania
    • Foundations of User Experience (UX) Design: Google
    • Google Digital Marketing & E-commerce: Google
    • Salesforce Sales Operations: Salesforce
    • AI For Business: University of Pennsylvania
    • Customer Experiences with Contact Center AI - Dialogflow CX: Google Cloud
    • Getting Started with Leadership: Queen Mary University of London
    • Customer Journey Maps with IoT Touchpoints in Miro: Coursera Project Network

    Perguntas frequentes sobre Customer Experience

    • Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

      However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

      While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    • Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

      A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

      According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    • Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    • Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    • To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    • If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Este conteúdo de Perguntas frequentes foi disponibilizado apenas para fins informativos. Os aprendizes são aconselhados a realizar pesquisas adicionais para garantir que os cursos e outras credenciais buscadas atendam a seus objetivos pessoais, profissionais e financeiros.
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